Virtual Phone Service
Work remotely. Stay connected. No limits for your business.
What We Offer
eTollFree is the industry-leading provider of VoIP and Virtual Phone Services for US and Canadian businesses.
Cloud PBX Routing
Route every inbound call automatically to the right person or department using a fully hosted, cloud-based PBX system — no on-site hardware required.
Work From Anywhere
Use VoIP from any device — laptop, desktop, or smartphone. Mobile and desktop softphone apps keep your team connected whether they’re in the office or on the go.
Unified Communications
Beyond voice calls, eTollFree gives you online meetings, SMS, team messaging, and advanced call management — a complete cloud communications platform.
Enterprise-Grade Security
End-to-end encryption, multi-factor authentication, single sign-on, and regular data center audits protect your calls and account at every level.
IP Desk Phones
Choose from premium VoIP-ready desk phones from trusted brands like Cisco and Polycom. Standard SIP protocols mean no complicated setup — just Plug and Ring®.
High Availability
eTollFree hosts its phone service across multiple data centers in different US locations. If one server encounters an issue, others step up — ensuring consistent uptime.
A Brief Introduction to Voice over Internet Protocol (VoIP)
Voice over Internet Protocol — or VoIP — is the technology that allows you to make and receive phone calls over the Internet in real time. It is a set of protocols working together to deliver internet telephony functions comparable to regular phone lines (PSTN). The key difference is that VoIP provides flexibility and mobility that traditional telephony simply cannot match. Because voice is delivered over the Internet, anyone can use VoIP from anywhere — via laptop, desktop, or smart device.
A Virtual Phone Service Built for Business
eTollFree VoIP is part of a secure and reliable virtual phone service that leverages cloud PBX technology. In addition to voice calls, you get online meetings, SMS, team messaging, and advanced call management features that help your organization communicate more effectively. eTollFree is more than just a replacement for traditional landlines — it’s a complete cloud communications platform.
VoIP vs. Traditional Phone Service: Advantages & Disadvantages
Traditional Phone Services
- Requires physical copper cable infrastructure to operate and expand.
- Long-distance and international calls are costly and billed per minute — no free calls.
- Business features (hold music, call routing, etc.) typically carry extra costs.
- Adding lines requires additional physical cabling and on-site work.
- Can remain active during internet outages since it runs on its own network.
VoIP Phone Service
- No expensive hardware required — save money upfront.
- Free VoIP calls between users; long-distance calls are free or require only nominal fees.
- Standard business features — call forwarding, voicemail, auto attendant, and more — are included.
- Adding extensions takes just a few clicks in the admin control panel.
- Requires an internet connection to deliver service.
VoIP with Virtual PBX
Get advanced routing capabilities through a cloud-based PBX system. All incoming calls are automatically routed to the right person or department — giving your business a more professional image from the very first ring.
Premium Inbound Call Management Features
eTollFree goes beyond basic call routing. Customize exactly how incoming calls are handled during and after business hours, set up a dial-by-name directory, and configure a multi-level auto attendant. These tools make it easy for callers to reach the right person quickly — improving customer experience and your professional reputation.
A Secure VoIP Service
eTollFree employs a comprehensive security strategy to protect its virtual phone service and all users. In addition to high-level end-to-end encryption that protects every VoIP call, eTollFree uses regular data center audits, multi-factor authentication, single sign-on for account protection, and advanced account management and administration tools.
Hosted in Multiple Data Centers for Superior Redundancy and Reliability
To ensure consistently high quality of service, eTollFree hosts its cloud phone service across multiple data centers with multiple servers in different locations across the US. In the event that one server or data center encounters an issue, others automatically step in and take over — so your business communications never skip a beat.
Top-of-the-Line VoIP-Ready IP Desk Phones
To get the most out of VoIP, eTollFree offers high-quality desktop VoIP phones that use standard SIP protocols and integrate seamlessly with your cloud communications solution. Choose from multiple IP phone models from trusted brands like Cisco and Polycom. No complicated setup required — just Plug and Ring®.
Using Analog Phones to Make VoIP Calls
Prefer to keep your existing analog phones? No problem. With an Analog Telephone Adapter (ATA), your traditional handsets can make and receive VoIP calls. The ATA digitizes analog voice data so it can be transmitted over the Internet — giving you VoIP benefits without replacing your existing equipment.
400,000+ Satisfied Customers
“Great support. Quick resolution. Very helpful on how they solved the problem. Very satisfied with the support chat. Thank you!”
“This is the best phone system for up-and-coming businesses. A true small business hero.”
Questions? Call our customer service team at 866-273-4639 or reach sales at 1 (800) 233-0234.
Simple, Transparent Plans
No contracts. No hidden fees. Cancel anytime.
Call Forwarding
- 1 toll-free number with your choice of prefix
- 100 free inbound minutes per month
- Additional minutes at 5.9¢/min
- Auto attendant and voicemail included
- Call recording and virtual fax
- SMS text messaging
- Interactive voice response (IVR)
eBizLine Lite
- 1 toll-free number per user
- Unlimited inbound and outbound calling
- Call forwarding at just 2¢/min
- Mobile and desktop softphone apps
- Auto attendant, voicemail, and call recording
- Lead management tools
- SMS text messaging and IVR
Business Phone Basic
- Everything in eBizLine Lite
- Email, SMS, and workflow automation
- Microsoft Teams integration
- Advanced call analytics and reporting
- Priority support
VoIP Basics: Important Terms and Concepts
VoIP is a set of protocols working together to provide a telephony service similar to regular landlines. Before exploring the end-to-end process of how a VoIP call works, it helps to understand a few foundational concepts.
IP Packets for VoIP Transmission
Voice and data are encapsulated in IP packets. During a VoIP call, audio is captured and segmented into tiny samples which are carried as payloads. These samples are attached to IP packets that are then transmitted across public and private networks.
Codecs for Conversion of Analog Voice Data
A codec (coder-decoder) converts analog audio signals — like your voice — into digital formats ready for transmission over the Internet. It also converts digital data back to analog so the human ear can hear it on the other end.
TCP vs. UDP for VoIP Delivery
These are the two most common methods for delivering VoIP protocols over the Internet:
- TCP-IP: Guarantees data delivery — if a packet is lost, it is retransmitted. Prioritizes quality over speed.
- UDP-IP: Sends packets with no guarantee of receipt. Prioritizes speed over guaranteed delivery.
Real-Time Transport Protocol (RTP) for Carrying VoIP Audio Streams
RTP is responsible for carrying audio and video streams during VoIP transmissions. It contains metadata about the stream, including its format and media type, ensuring the receiving device can correctly interpret and play back the audio.
Session Initiation Protocol (SIP) and SIP Servers for VoIP Signaling
SIP is the standard signaling protocol that establishes, manages, and terminates real-time communications over IP networks — essentially mimicking the functions of traditional telephony. SIP servers accept and respond to SIP requests. The most common type is the Proxy Server, which facilitates connections to establish VoIP calls. Other SIP server types include Registration Server, Presence Server, and Redirect Server.
End-to-End Process of a VoIP Call
Here is a step-by-step example of how a VoIP call works, showing what happens in the background at each stage:
- Person A calls Person B — The calling party uses SIP to attempt to establish a connection via the Proxy Server. (eTollFree uses TCP to deliver SIP.)
- Person B answers the call — The called party accepts the request from the Proxy Server using SIP, completing the connection setup.
- Person A and Person B talk — IP packets containing voice data are delivered via UDP or TCP. RTP transmits the voice stream, while codecs convert analog voice to digital and back again — all in real time.
- The call ends — Either party sends a SIP signal to terminate the connection.
Making VoIP Calls to Regular Lines (PSTN) Through VoIP Gateways
VoIP gateways bridge the gap between traditional telephony and VoIP networks. When a call is initiated from a traditional landline, the gateway translates the multiplexed voice signal into packetized voice samples, which then follow the standard VoIP call process described above. While there is more technical depth to VoIP transmissions, this overview gives you a solid understanding of how the technology works.
Looking Beyond the Price
While cost is always a factor when choosing a business phone service, the true value of VoIP lies in its flexibility, scalability, and the breadth of features it delivers. eTollFree combines competitive pricing with enterprise-grade tools — so your business can grow without your communications holding it back.
Ready to get started? Search Available Numbers or call our sales team at 1 (800) 233-0234.
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