eTollFree is fully compliant with the FCC’s Know Your Customer requirements, the TRACED Act, and STIR/SHAKEN caller ID authentication standards — protecting your business and the public from illegal robocalls and phone fraud.
The FCC mandates that all telecommunications carriers implement Know Your Customer practices as part of their legally required Robocall Mitigation Programs. Here is what that means for us — and for you.
We are required to verify the identity of every customer before providing voice services. This includes confirming business registration, authorized contacts, and legitimate intended use cases for telephone services.
KYC rules require carriers to take affirmative steps to prevent their networks from being used for illegal robocalling, caller ID spoofing, telemarketing violations, and other fraudulent activities prohibited by federal law.
Under the TRACED Act, carriers must respond to FCC-authorized traceback requests within 24 hours, providing call origin records to help investigators identify the source of illegal robocall campaigns.
Every voice carrier must file a formal Robocall Mitigation Program with the FCC detailing how they implement STIR/SHAKEN and what additional steps they take to prevent illegal calls originating from their network.
FCC rules allow — and in some cases require — downstream carriers to block calls from providers not registered in the Robocall Mitigation Database. KYC compliance protects your calls from being blocked.
Carriers must maintain detailed records of customer onboarding, identity verification, and any violations detected. These records are subject to FCC audit and must be retained for a minimum of two years.
STIR/SHAKEN (Secure Telephone Identity Revisited / Signature-Based Handling of Asserted Information Using toKENs) is the FCC-mandated framework for digitally signing outbound calls and verifying inbound caller ID.
When a call leaves our network, we attach a cryptographic digital signature that downstream carriers can verify. This signature tells the receiving carrier — and ultimately the call recipient — how confident we are that the displayed caller ID is authentic.
eTollFree holds a valid STI (Secure Telephone Identity) certificate issued by an FCC-approved Certificate Authority, and we are registered in the publicly accessible FCC Robocall Mitigation Database.
We have verified the customer’s identity and confirmed they are authorized to use the originating telephone number. Highest trust level. Most calls from verified eTollFree customers carry A-level attestation.
We have authenticated the call originator on our network but cannot fully verify the customer’s right to use the specific number presented. Typically applies during number porting transitions or indirect routing scenarios.
The call entered our network from an upstream provider and we are acting as a gateway. We can authenticate the point of entry but cannot verify the original caller. We flag these calls appropriately and report suspicious patterns.
Every eTollFree customer goes through a structured verification process before full service activation. Here is how we fulfill our FCC obligations while keeping onboarding fast and friction-free.
We collect and verify the legal name, business registration, and authorized contact information for every account. Business accounts require EIN verification or equivalent documentation.
We review your intended use of telephone services to confirm it is lawful and consistent with FCC regulations. Outbound calling campaigns, auto-dialers, and IVR systems receive additional review.
We verify that each telephone number assigned to your account is properly authorized for your use case. This is what allows us to grant the highest STIR/SHAKEN attestation (A-level) on your outbound calls.
We continuously monitor traffic patterns for unusual call volumes, spoofing indicators, and TCPA violation patterns. Anomalies trigger immediate account review and, if needed, service suspension pending investigation.
Our Robocall Mitigation Program has been filed with the Federal Communications Commission and is publicly accessible in the FCC Robocall Mitigation Database. This registration is required for all voice service providers under the TRACED Act and confirms our commitment to full STIR/SHAKEN implementation and ongoing call authentication. Downstream carriers are required to check this database before accepting traffic from any provider.
Complete the form below to submit your KYC registration. This information helps us verify your identity, assign proper STIR/SHAKEN attestation to your calls, and fulfill our FCC compliance obligations.
All fields marked with * are required. Your information is stored securely and used solely for compliance verification purposes.
Answers to the most common questions about FCC Know Your Customer requirements, STIR/SHAKEN call authentication, and how eTollFree maintains compliance.
Our compliance team is available to answer questions about FCC requirements, STIR/SHAKEN implementation, or your KYC registration status.
