Still Hosting VICIdial Yourself? That's Slowing You Down.
If you're running your own VICIdial server, you already know the drill: late-night troubleshooting, Asterisk and MySQL config files that break on their own schedule, and call drops that cost you real money mid-campaign. None of that is a VICIdial problem — it's a hosting-it-yourself problem.
eTollFree hosts and manages VICIdial for you. You'll be live in under an hour, with zero server setup on your end — plans start at $250/mo for 10 reps, plus a one-time $499 setup fee.
If you've already lived through a crashed dialer mid-campaign, you know the real cost isn't the software — VICIdial itself is free. It's the server, the admin hours, and the support contract stacked on top that turn a "free" dialer into a part-time job. Hosted VICIdial moves all of that off your plate: we run the server, patch it, back it up, and answer the phone when something needs a human.
Skip the Hassle — Talk to Us First
Tell us your team size and we'll confirm your exact plan and setup cost before you commit.
Straightforward Pricing, No Per-Agent Surprises
Hosted VICIdial is priced by rep band, not a per-seat markup that climbs every time you add someone:
- Starter — $250/mo: 10 reps, 50 channels
- Professional — $550/mo: 25 reps, 125 channels
- Enterprise — $1,050/mo: 50 reps, 250 channels
Every plan adds a one-time $499 setup fee (includes 3 support hours), and the first month plus setup are charged together at signup. Calling minutes (from 1.5¢/min US-48) and phone numbers (30¢/mo per local number) bill separately on usage. See the full VICIdial pricing breakdown for every rep band, support rates, and the true cost of self-hosting versus managed.
How Hosted VICIdial Works
Getting off your own server doesn't mean a long migration project. Most teams are dialing the same day they sign up:
- Pick your plan — Starter, Professional, or Enterprise, based on your rep count. Not sure which one fits? Request a callback and we'll confirm it before you pay anything.
- We provision your instance — your VICIdial environment, phone numbers, and CRM connections are set up on our infrastructure, typically live within an hour of signup.
- You log in and dial — your 3 included setup-support hours cover campaign configuration, agent accounts, and any CRM or SMS integration questions.
There's no ISO to download, no Asterisk version to match, and no MySQL tuning to get right on your own.
What You Get with Hosted VICIdial
- Instant Login — Live within 60 minutes of signup
- CRM & SMS Integrations — Works with Salesforce, Zoho, HubSpot, and more
- 99.9% Uptime — Hosted on secure, high-availability infrastructure
- Real-Time Dashboards — Call tracking, agent monitoring, and reports
- 24/7 Expert Support — 3 hours included with setup, then $95/hr ($35/hr in a 10-hour package)
- Call Recording — Included on every plan, 12-month retention
- Voice Termination Available — Optional outbound calling routes
- Inbound DIDs Available — Add numbers as you grow
- Month-to-Month — No contracts, cancel anytime
Self-Hosted VICIdial vs. eTollFree Hosted
| Feature | Self-Hosted VICIdial | eTollFree Hosted |
|---|---|---|
| Setup Time | Days or weeks | Under 1 hour |
| Server Cost | $200 – $500/mo | Included |
| Admin Time | $500 – $2,000/mo — ongoing maintenance | None — fully managed |
| Support | Forums or freelancers | 24/7 expert support, 3 hrs included |
| CRM Integration | Manual setup, custom code | Plug-and-play |
| Security & Backups | Your responsibility | Included, automated |
| Compliance | Manual setup | STIR/SHAKEN, HIPAA-ready |
| Realistic monthly total | $900 – $3,000+ | From $250 |
"Fully managed" isn't a marketing phrase here — it means our team applies security patches, monitors uptime against the 99.9% SLA, and takes the 2 a.m. call if something goes sideways, instead of that landing on whoever set up your server originally. Backups run automatically, so a bad config change or a failed disk doesn't cost you a day of campaigns while someone rebuilds from scratch.
Why Teams Switch to Hosted VICIdial
Most frustrations with VICIdial don't come from the software itself — they come from hosting, managing, and troubleshooting it yourself. Common pain points include:
- ISO boot issues and crashes mid-install
- Complex Asterisk, Apache, and MySQL configuration
- Web interface breaking in modern browsers
- Login failures from user group misconfigs or time sync issues
- No reliable support when things break
Our hosted solution eliminates all of these headaches. You get a fully configured system ready to go — just log in and start dialing. And because plans are month-to-month with no contract, moving off self-hosting isn't a one-way door: if hosted VICIdial isn't the right fit for your team, you cancel and walk away, no penalty.
Hosted VICIdial tends to make the most sense once a team is spending real money keeping a self-hosted box alive — a server bill, a part-time admin, a support retainer — and would rather that spend went toward a flat monthly plan instead. If you're weighing the two side by side, the full VICIdial pricing breakdown walks through every rep band and the true cost of self-hosting in more detail than fits here.
Ready to Ditch the DIY Setup?
VICIdial works — but managing it yourself doesn't scale. Get a callback with your exact plan and pricing, or start your plan directly if you already know which one you want.
Call Us: 866-273-4639VICIdial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by VICIdial.
