How to Set Up 2–3 Phone Number Dialing

How to Set Up 2–3 Phone Number Dialing in VICIdial

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Follow the steps below to configure Auto Alt-Number Dialing for your VICIdial campaign.
Once set up, the dialer will automatically attempt a lead’s 2nd phone number — and then
a 3rd — whenever the previous number reaches one of the trigger statuses you define.

Part 1: Configure Alt Phone Statuses for Your Campaign

First, you need to specify which call dispositions (statuses) should cause the dialer to
move on to the next phone number for a lead.

1. Log in to your VICIdial admin dashboard.
2. Navigate to Auto Alt Dial.
3. Click Modify next to the campaign you want to configure.
4. You will see the default statuses already listed: B, N,
   N-A, and DC. These are the e-dialer defaults.
5. If you need to trigger alt dialing on additional statuses, select them from the
   drop-down box and click Add.

How it works: If the 1st dialed number results in any status listed here,
the dialer will automatically call the 2nd number. The same rule then applies before the
dialer attempts the 3rd number.

If the 1st number is dispositioned with a status not listed here, the dialer will
skip the 2nd and 3rd numbers entirely and proceed to the next lead.

Part 2: Enable Auto Alt-Number Dialing on the Campaign

6. After saving your Alt Dial statuses, click Detail Menu at the top of
   the campaign settings page.
7. Scroll down and locate the Auto Alt-Number Dialing setting.
8. From the drop-down box, select ALT and ADDR3 to enable dialing of
   both the 2nd and 3rd phone numbers.
9. Click Save Changes.

Part 3: Upload Your Leads with the Correct Field Mapping

When uploading your lead list, make sure your phone numbers are mapped to the correct
fields so the dialer knows where to find them:

• 1st phone number → Phone Number (primary field)
• 2nd phone number → ALT Phone
• 3rd phone number → Company field (also known as Address 3)

For a full walkthrough on uploading leads, please see our tutorial on
how to upload leads in e-dialer.

Need help setting up your VICIdial hosted call-center solution? Call our support team at
866-273-4639 or reach our sales team at
1 (800) 233-0234.