Managed VICIdial hosting, predictive dialing, and inbound queues from a Fort Worth telecom carrier. No servers to buy, no engineers to hire — your agents log in, we run everything behind the curtain.
One cloud platform for outbound sales, inbound service, and blended teams.
Algorithms keep agents talking to live people, not listening to ringing and answering machines. More conversations per hour, automatically.
Professional menus, skill-based routing, hold callbacks, and SLAs — your inbound line runs like a much bigger operation.
Every call recorded and searchable. Listen, whisper, and barge live for training and quality control.
Wallboards for supervisors: agents on call, drop rates, queue depth, campaign performance — live.
Web-based agent screens work from anywhere. Office, hybrid, or fully remote teams on one platform.
Servers, carriers, updates, backups, monitoring — handled by our engineers so your team just logs in and dials.
This is our hometown, and we love it. From 777 Main Street in the heart of downtown Fort Worth, we've spent years serving the businesses that make this city run — neighbors helping neighbors keep their phones ringing and their technology working.
Our roots run deep in telecom. When the Telecommunications Act deregulated the industry and local competition opened up in 1997, we were right there — working alongside the carriers that built this country's phone network, including Southwestern Bell, known today as AT&T. Nearly three decades later, we're still here, still local, and still answering the phone ourselves.
Founded by Robert L. Wilson Jr., a lifelong telecommunications professional, eTollFree pairs big-carrier experience with hometown accountability — now running hosted call centers for teams across the country.
On-premise call centers front-load cost and risk: hardware, licenses, a telecom closet, and someone who knows VICIdial deeply. Hosted flips that:
Most hosting shops rent minutes from someone else — so when call quality drops, everyone blames everyone. We own the whole stack:
The rest of your communications stack, from the same Fort Worth team.
After-hours and overflow coverage from our Fort Worth answering service — AI + live agents.
Office lines for the rest of the company — business phone systems in Fort Worth from $6.95/mo.
Keep leads warm between dials with business automation — instant text-back and drip sequences.
Workstations, network, and cybersecurity for your floor — from our Fort Worth managed IT team.
What it takes to run the same 20-seat operation.
| Capability | On-Premise DIY | eTollFree Hosted |
|---|---|---|
| Upfront hardware & licensing | $20,000+ | $0 |
| VICIdial engineer required | Included | |
| Time to first call | Weeks–months | Days |
| Scale seats up/down freely | ||
| Updates, backups & monitoring | Your problem | |
| Carrier & number management | Separate vendor | |
| Remote agent support | Complex | Built-in |
| Support when it breaks | You’re alone | U.S. engineers, Fort Worth |
Whether you’re starting fresh or escaping an aging on-premise system.
Seats, campaigns, inbound/outbound mix, compliance needs. You get a flat monthly quote — no surprises.
Dialer servers, trunks, numbers, campaigns, IVRs, recordings, and agent logins — built by our engineers.
Live training for agents and supervisors, plus recorded sessions your future hires can watch on day one.
Take your first calls within days. We monitor 24/7, tune performance, and scale seats as you grow.
Every hosted plan includes these capabilities per seat.
AMD & drop-rate controls
For high-value lists
Skill-based routing
Custom call flows
Searchable, unlimited
Supervisor wallboards
Coach in real time
Compliance built in
Better answer rates
Load, filter, recycle
Inbound + outbound
U.S.-based engineers
Flat monthly rate per agent seat — servers, carriers, monitoring, and support included.
Get a flat per-seat quote from the Fort Worth team that hosts the dialer and carries the calls. First call in days — we handle everything behind the curtain.
