How to Setup Pause Codes

Setting Up Pause Codes in eDialer

Our walkthrough today covers how to set up pause codes in the eDialer phone system.
Watch the video or follow the steps below to get started.

Watch the video ▶

Step-by-Step Instructions

1. Open the eDialer Administration Dashboard.
   Log in to your eDialer account and navigate to the main administration dashboard.
2. Go to Campaigns, then Pause Codes.
   In the left-hand menu, select Campaigns and then click Pause Codes.
3. Select the campaign you want to modify.
   Click Modify next to the campaign you would like to add pause codes to.
4. Enter the Pause Code.
   Type the pause code you would like to add. Pause codes can be alphanumeric and have a maximum of 7 characters.
5. Enter the Pause Code Name.
   The pause code name is the label that agents will see in the agent interface, so make it clear and descriptive.

Need help setting up your eDialer call-center system? Contact our support team at
866-273-4639 or reach our sales team at
1 (800) 233-0234.