User-Specific Answering Machine Drop
This tutorial walks you through setting up a user-specific voicemail drop in eDialer. For a general campaign-wide voicemail drop, please refer to our previous tutorial video.
What Is a User-Specific Voicemail Drop?
Unlike a general voicemail drop — which plays a single recorded message for every lead in a campaign — a user-specific voicemail drop allows each individual agent to set their own personalized message. This makes outreach feel more authentic and increases engagement with prospects.
How to Set Up a User-Specific Voicemail Drop
Step 1 — Prepare Your Audio File
Before configuring the dialer, you must convert your audio recording to a format compatible with the dialer. Supported formats are:
- .wav — PCM Mono, 16-bit, 8 kHz
- .gsm — 8-bit, 8 kHz
Step 2 — Rename the Audio File to Match the Agent’s User ID
Rename your audio file to exactly match the agent’s user ID. For example:
- If the agent’s user ID is
1006, rename the file to1006.wav
This naming convention is how the dialer identifies which file to play for each agent.
Step 3 — Upload the File to the Audio Store
- Log in to the Admin Dashboard.
- Navigate to Admin.
- Go to Audio Store.
- Upload your correctly named audio file.
Step 4 — Configure the Campaign Settings
- From the Admin Dashboard, go to Campaigns.
- Select Campaigns Main and choose the campaign you want to configure.
- Locate the AMD, Voicemail & IVR section and set the following options:
- Answering Machine Detection: Enable this setting to activate the auto voicemail drop. Note that this setting applies only to the predictive dialing method.
-
AMD Send to Action: Set this to
Y. -
Answering Machine Message: Enter the following value exactly:
DYN--A--user--B--This tells the dialer to look up the audio file named after the agent’s user ID (e.g.,
1006.wav) in the Audio Store and play it when an answering machine is detected. -
Wait For Silence Options: Enter
2000,2(no spaces).This is the default value. The first number (
2000) is how long to detect silence in milliseconds. The second number (2) is how many times silence must be detected before the message begins playing.
- Click Save Changes.
Quick Reference Summary
Prepare Audio
Convert your recording to .wav (PCM Mono 16-bit 8k) or .gsm (8-bit 8k) format before uploading.
Name the File
Rename the file to the agent’s user ID (e.g., 1006.wav) so the dialer can match it to the correct agent.
Upload to Audio Store
Upload the renamed file via Admin → Audio Store in your admin dashboard.
Configure Campaign
Set Answering Machine Message to DYN--A--user--B-- and Wait For Silence Options to 2000,2 in your campaign’s AMD settings.
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