This guide walks you through how to set up Quick Transfers in a campaign. These are the D1 through D5 buttons that appear in the Agent Interface. You can configure a maximum of 5 transfer numbers, of which up to 2 can include DTMF (Dual-Tone Multi-Frequency) signaling.
Setting Up Quick Transfer Numbers
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From the eDialer Dashboard, go to Campaigns.
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Select Campaigns Main.
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Click Modify on the campaign you want to configure.
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Under Transfer Options, enter the 10-digit number you want to use as a third-party transfer number.
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Click Save to apply your changes.
Adding DTMF to a Transfer Number
If you need to add DTMF to a transfer number, it must be assigned to either D1 or D2 only (DTMF is supported on the first two slots).
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Scroll down to Additional Transfer Options Settings.
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Add the number to either Transfer-Conf DTMF 1 or Transfer-Conf DTMF 2.
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Click Save Changes to finalize your configuration.
Need help setting up your VICIdial hosted call-center solution? Contact our team at 866-273-4639 (Customer Service) or 1 (800) 233-0234 (Sales) — we’re here to help.