How to Setup Hold Music

Setting Up Music on Hold in eDialer

Follow the steps below to upload your audio file, create a Music on Hold (MOH) entry, and assign it to your ingroups and campaigns in the eDialer phone system.

Step 1: Upload the Audio File

First, upload your hold music file to the eDialer audio store.

1. Log in to eDialer’s administration panel.
2. Go to Admin › Audio Store and upload your audio file.

Note: Only compatible audio formats are supported. Accepted formats are:

• WAV — 16-bit, 8kHz, PCM Mono
• GSM — 8-bit, 8kHz

Step 2: Create a Music on Hold Entry

Now that your file is uploaded, create a new MOH entry in the system.

1. Navigate to Music on Hold in the administration panel.
2. Click “Add a new MOH entry”.
3. Under Music On Hold ID, enter any 2–100 alphanumeric characters (no spaces).
4. Under Music On Hold Name, enter a descriptive name to identify your hold music file.
5. You can leave Random Order and Admin User Group at their default settings.
6. Click Submit.
7. After submitting, review the full MOH settings that appear.
8. Ensure the Active field is set to Active.
9. Random Order causes files to play in random sequence — useful if you have two or more hold music files.
10. If you have multiple audio files, you can assign each a Rank (1–10) to set their priority order.
11. Click Submit to save the MOH entry.

Step 3: Assign MOH to an Ingroup

Now that your Music on Hold entry is configured, assign it to the appropriate ingroup.

1. Go to Inbound › In-Groups › Show In-Groups.
2. Click Modify next to the ingroup you want to update.
3. Under the IVR & Menu Settings section, locate the Music On Hold Context field.
4. Click MOH Chooser and select the MOH entry you just created.
5. Click Save Changes.

Step 4: Assign MOH to a Campaign

To enable hold music for agents working within a campaign, add the MOH file to the campaign settings as well.

1. Go to Campaigns › Campaigns Main.
2. Click Modify next to the campaign you want to update.
3. Locate the Park Music-on-Hold field.
4. Click MOH Chooser and select the hold music file you would like to use.
5. Save your changes.

With MOH configured in the campaign, whenever an agent is on a call and presses the Hold button from the agent interface, the selected hold music will play automatically for the caller or lead.

---

Need help setting up your call-center system? Our team is ready to assist.
Customer Service: 866-273-4639  | 
Sales: 1 (800) 233-0234

Search Toll-Free Numbers