How to Setup a Dispo URL

How to Set Up the Dispo URL in an eDialer Campaign

In this tutorial, we’ll walk you through how to set up the Dispo URL in an eDialer campaign.

What is a Dispo URL?

The Dispo URL is a web address that is not visible to the agent, but is called automatically every time a call is dispositioned by an agent — as long as the field is populated. This is where you configure dispo toss, dispo move, and CRM integrations.

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Step-by-Step Setup Instructions

1. Log in to the eDialer Administration Panel.
2. Navigate to Campaigns.
3. Select Campaigns Main.
4. Find the campaign you want to configure and click Modify.
5. Scroll down and locate the Web Form & Integration section.
6. Find the Dispo Call URL field.
7. To add multiple URLs: Type ALT into the Dispo Call URL field and save your changes.
8. Return to the Dispo Call URL field and click the link that reads “Alternate Dispo URLs Defined”.
   This opens a new page where you can add multiple URLs — useful when you need different actions for different dispositions.
9. To add a URL, fill in the following fields:
   • Rank: Defines the order in which URLs are requested. This matters because a URL ranked 1 that takes a few seconds to respond will delay all lower-ranked URLs. In most cases, setting this to 1 is sufficient.
   • Statuses: Enter the agent disposition status codes you want this URL to trigger for. This field is case-sensitive and space-sensitive — enter the values exactly as they appear in your dial statuses.
   • Description: This field can be left blank or used to add an internal note for reference.
   • URL: Enter the HTTP POST address here. If your API uses a different format (such as XML or JSON), please contact eTollFree support for assistance.
10. Once all fields are filled in, click Submit.
11. After submitting, activate each URL by selecting Y from the first drop-down box, then click Submit again.
    If you have multiple URLs configured, you will need to activate each one individually.
12. That’s it — your campaign’s Dispo URL is now set up and active!

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