How to Setup 2–3 Phone Number Dialing

Setting Up 2–3 Phone Number Dialing in eDialer

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Follow the steps below to configure auto alt dial so your eDialer campaign
automatically calls a lead’s second or third phone number when the first
number reaches a specified call status.

Step 1 – Configure the Alt Phone Status

First, set up the alt phone status for your campaign so the dialer knows
which call dispositions should trigger a call to the next number.

1. Log in to your eDialer administration dashboard.
2. Navigate to Auto Alt Dial.
3. Click Modify next to the campaign you want to update.
4. The default statuses shown — B, N,
   NA, and DC — are pre-loaded in eDialer.
   If a dialed number is dispositioned with any of these statuses, the
   system will automatically proceed to the next number.
5. To add more trigger statuses, select them from the drop-down box and
   click Add.

   How it works: If the 1st dialed number is dispositioned
   with any status listed here, the dialer will call the 2nd number. The
   same rule then applies before the dialer calls the 3rd number. If the
   1st number receives any other call status not listed, the
   dialer will skip the 2nd and 3rd numbers and move on to the next lead.

Step 2 – Enable ALT and Address 3 Dialing

6. Once you have added the desired dial statuses in Auto Alt Dial, click
   Detail Menu at the top of the page.
7. Scroll down and locate Additional Dial Settings.
8. From the drop-down box, select ALT and
   ADDR3 (Address 3).
9. Click Save Changes.

Important: Mapping Phone Numbers When Uploading Leads

When uploading your leads, make sure to map your phone numbers to the
correct fields:

• 1st phone number → primary Phone field
• 2nd phone number → ALT Phone field
• 3rd phone number → Company field
  (also referred to as Address 3)

For guidance on uploading leads, please refer to our tutorial on
how to upload leads in eDialer.

Have questions? Contact our support team at
866-273-4639 or reach our sales team at
1 (800) 233-0234.