What is a DID in eDialer?

A DID (Direct Inward Dialing) number is a phone number assigned to your eDialer system. Once added to your eTollFree customer portal, you can route it to an ingroup so inbound calls are distributed to your agents.

What is an Ingroup in VICIdial/eDialer?

An Ingroup (inbound group) is a queue or routing group in VICIdial/eDialer that receives inbound calls and distributes them to available agents based on your configured call handle method.

Where do I find the DID routing settings in eDialer?

Go to your eDialer administration dashboard, then navigate to Inbound > DIDs > Show DIDs. Click Modify next to the DID you want to configure.

What does the In-Group Call Handle Method setting do?

It determines how inbound calls are handled once they reach the ingroup u2014 for example, whether calls wait in queue, go to voicemail, or follow another routing rule. Click the (?) icon next to the option in eDialer for a full definition.

What if I haven't added my DID to eDialer yet?

Before routing a DID to an ingroup, you must first purchase and add the DID through your eTollFree customer portal. Check out our previous video tutorial on how to add the DID to eDialer.

Route a DID to an Ingroup in eDialer

Route a DID to an Ingroup in eDialer

A step-by-step walkthrough for connecting your toll-free or DID number to an inbound call group in your hosted VICIdial (eDialer) system.

How to Route a DID to an Ingroup in eDialer

After purchasing and adding the DID or phone number to your eTollFree customer portal,
you are ready to route it to an ingroup. If you haven’t done that yet, check out our
previous tutorial on how to add a DID to eDialer. You can also
watch the video walkthrough for this tutorial ▶.

Go to your eDialer administration dashboard.
Navigate to Inbound > DIDs > Show DIDs.
Click Modify next to the DID you want to route to an ingroup.
For DID Route, select Ingroup from the drop-down menu.
Under In-Group ID, choose the ingroup name you would like to route the DID or phone number to.
For In-Group Call Handle Method, choose the method best suited to your call-center setup.
Click the circle with a question mark (?) icon next to any option to view its definition inline within the drop-down.
Click Submit to save your settings. The DID will now route inbound calls directly to your chosen ingroup.