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US & Canada VoIP Termination Rate Search

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Check out our training videos and learn about Vicidial basics, inbound campaign setup, outbound campaign setup, call monitoring, reporting, and more. Please do not hesitate to contact us if you have any further questions, or need assistance in training.

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[wp_social_sharing social_options=\’facebook,twitter,googleplus,linkedin\’ twitter_username=\’[email protected]\’ facebook_text=\’Share on Facebook\’ twitter_text=\’Share on Twitter\’ googleplus_text=\’Share on Google+\’ linkedin_text=\’Share on Linkedin\’ pinterest_text=\”Share on Pinterest\” xing_text=\”Share on Xing\” icon_order=\’f,t,g,l,p,x\’ show_icons=\’1\’ before_button_text=\’\’ text_position=\’\’ social_image=\’\’]

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This will show you the step-by-step tutorial on how to Register a Softphone

I’m using our demo server that you can visit at: demo.edialer.net

Register a Phone extension first from the eDialer Administration page. Login to eDialer Administration:

\"\"

Go to Admin>Phones

\"\"

Click Add a New Phone

\"\"

Then, add the following details:

  • Phone Extension
  • Dial Plan
  • Voicemail Box
  • Agent Screen login
  • Login Password
  • Registration Password

Click, SUBMIT

\"\"

Now, open your softphone, you can use: BRIA, EYEBEAM, XLITE or ZOIPER. I will be using ZOIPER as an example.

Go to Zoiper Settings>Create a new Account

\"\"

Account Type: SIP

\"\"

For Credentials, User should be the Agent login, Password should be your registration password and domain should be the Server IP address or the domain, then, click NEXT.

\"\"

Check the box for “Skip auto-detection”, then click Next and Close.

\"\"

Since our eDialer has a new Webphone feature, here are the steps on how to activate your webphone:

Go to the Phone Extension you want to have the webphone feature.

\"\"

Look for the field that says “Webphone” Choose Y and click SUBMIT.

\"\"

On the agent screen make sure that the URL is on HTTPS not http.

\"\"

During your initial login, an allow mic notification will appear on your browser. Make sure to click “Allow”.

\"\"

You will know if the webphone is active when you hear the voice prompt saying that you have successfully logged in and you will see the green check make with a timer on top

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[/et_pb_blurb][et_pb_blurb title=\”Creating Call Menus (IVR)\” url=\”//etollfree.net/predictive-dialer-tutorials/creating-call-menus-ivr.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Using & Routing DIDs\” url=\”//etollfree.net/predictive-dialer-tutorials/using-routing-dids.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Creating Calling Scripts\” url=\”//etollfree.net/predictive-dialer-tutorials/creating-calling-scripts.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Configure Music-on-hold\” url=\”//etollfree.net/predictive-dialer-tutorials/configure-music-on-hold.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Adding Script Variables\” url=\”//etollfree.net/predictive-dialer-tutorials/adding-script-variables.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][/et_pb_column][et_pb_column type=\”1_4\”][et_pb_blurb title=\”Outbound Campaign Setup\” url=\”//etollfree.net/predictive-dialer-tutorials/configure-music-on-hold.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%0%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”top\” animation=\”off\” background_layout=\”light\” text_orientation=\”center\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” image=\”//etollfree.net/wp-content/uploads/2016/11/[email protected]\” header_text_color=\”#000000\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

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[/et_pb_divider][et_pb_blurb title=\”Outbound Campaign Setup\” url=\”//etollfree.net/predictive-dialer-tutorials/outbound-campaign-setup.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Uploading Lead Lists\” url=\”//etollfree.net/predictive-dialer-tutorials/uploading-leads.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Answering Machine Detection\” url=\”//etollfree.net/predictive-dialer-tutorials/answering-machine-detection.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Adjusting Dial limit & Speed\” url=\”//etollfree.net/predictive-dialer-tutorials/adjusting-dial-limit-speed.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Setting up List Mix\” url=\”//etollfree.net/predictive-dialer-tutorials/setting-up-list-mix.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Activating Call Back Feature\” url=\”//etollfree.net/predictive-dialer-tutorials/activating-call-back-feature.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][/et_pb_column][et_pb_column type=\”1_4\”][et_pb_blurb title=\”Other Settings\” url=\”//etollfree.net/predictive-dialer-tutorials/configure-music-on-hold.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%51%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”top\” animation=\”off\” background_layout=\”light\” text_orientation=\”center\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” image=\”//etollfree.net/wp-content/uploads/2016/11/[email protected]\” header_text_color=\”#000000\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

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[/et_pb_divider][et_pb_blurb title=\”Pause Codes\” url=\”//etollfree.net/predictive-dialer-tutorials/pause-codes.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Viewing Reports\” url=\”//etollfree.net/predictive-dialer-tutorials/viewing-reports.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”System Settings\” url=\”//etollfree.net/predictive-dialer-tutorials/system-settings.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Reports- Downloading Leads\” url=\”//etollfree.net/predictive-dialer-tutorials/reports.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Adding System Statuses\” url=\”//etollfree.net/predictive-dialer-tutorials/adding-system-statuses.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Call Times Setting\” url=\”//etollfree.net/predictive-dialer-tutorials/call-times-setting.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Web Form & Custom Fields\” url=\”//etollfree.net/predictive-dialer-tutorials/web-form-custom-fields.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Agent Lead Search\” url=\”//etollfree.net/predictive-dialer-tutorials/agent-lead-search.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Real Time Call Monitor & Barge\” url=\”//etollfree.net/predictive-dialer-tutorials/real-time-call-monitor-barge.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

[/et_pb_blurb][et_pb_blurb title=\”Using Lead Search\” url=\”//etollfree.net/predictive-dialer-tutorials/using-lead-search.html\” url_new_window=\”off\” use_icon=\”on\” font_icon=\”%%40%%\” icon_color=\”#ffffff\” use_circle=\”on\” circle_color=\”#970300\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\” image_max_width=\”100%\”]

 

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VICIdial® is the property of VICIdial group

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