ViciDial How To Login As Agent

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Since we will be using the vicidial interface, you will need a softphone like X-lite. Zoiper. Or Eye-Beam as a means of audio for both sound and microphone.

NOTE: The agent credentials will be provided by the eDialer\’s manager or owner.

  1. Log in to the agent screen using Google Chrome.

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  1. Click “ViciDial Log in”

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3. Then click “Agent Login”

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  1. Type in your phone credentials.

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  1. Then your user credentials.

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6. Choose your campaign from the dropdown field

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  1. This is the ViciDial Interface. You will notice the main call buttons are smaller, along with the Customer information fields.

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8. The Script and Form tabs are both located at the top left of the page.

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NOTE: This interface doesn\’t have the SMS or text tab, call history, and Google maps.

  1. For the outgoing manual dial, click the manual link at the bottom of the page.

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  1. Leave the dial code one as is.

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  1. Then, copy-paste the 10 digit phone number on the second field.

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  1. Keep the box checked, if you like, to pull any existing customer information, if it\’s previously uploaded in the dialer.

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13. Then, click the Dial now Link.

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14. Click the hang-up customer button when you\’re done.

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  1. Then, the disposition buttons will show. You can choose your preferred disposition and click submit.

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  1. You are now active and ready to take your first call.

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