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Since we will be using the vicidial interface, you will need a softphone like X-lite. Zoiper. Or Eye-Beam as a means of audio for both sound and microphone.
NOTE: The agent credentials will be provided by the eDialer\’s manager or owner.
- Log in to the agent screen using Google Chrome.
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- Click “ViciDial Log in”
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3. Then click “Agent Login”
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- Type in your phone credentials.
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- Then your user credentials.
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6. Choose your campaign from the dropdown field
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- This is the ViciDial Interface. You will notice the main call buttons are smaller, along with the Customer information fields.
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8. The Script and Form tabs are both located at the top left of the page.
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NOTE: This interface doesn\’t have the SMS or text tab, call history, and Google maps.
- For the outgoing manual dial, click the manual link at the bottom of the page.
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- Leave the dial code one as is.
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- Then, copy-paste the 10 digit phone number on the second field.
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- Keep the box checked, if you like, to pull any existing customer information, if it\’s previously uploaded in the dialer.
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13. Then, click the Dial now Link.
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14. Click the hang-up customer button when you\’re done.
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- Then, the disposition buttons will show. You can choose your preferred disposition and click submit.
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- You are now active and ready to take your first call.
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