How to Login Using Softphone in ViciDial

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How to Login using a softphone?

This applies to any softphone user either Eyebeam, xlite, zoiper or bria.

Here’s the step by step instructions how to login to eDialer using a softphone.

 

  1. Open your installed softphone.

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​2. Wait until the softphone shows its registered.

3. Open your Chrome browser.

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4. White list your IP address when necessary using eDialer’s Firewall credentials.

5. Click Vicidial Login

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6. Click agent login

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7. Type in your phone credentials.

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8. Then, your user credentials.

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9. Choose the campaign.

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10. Click submit.

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11. As soon as you click submit, your softphone will ring. It\’s important to ANSWER the call and NEVER HANG UP.

12. Then depending on your user privilege, you may see a pop up box for inbound calls.

13. Then, click submit.

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