How to Login to eDialer Using a Softphone
This guide applies to any softphone user — whether you are using Eyebeam, X-Lite, Zoiper, or Bria. Follow the step-by-step instructions below to successfully log in to eDialer using your softphone.
- Open your installed softphone.
- Wait until the softphone displays its status as Registered. Do not proceed until registration is confirmed.
- Open the Google Chrome browser.
- Whitelist your IP address if necessary using eDialer’s Firewall credentials before proceeding.
- Click VICIdial Login on the eDialer portal.
- Click Agent Login.
- Enter your phone credentials.
- Enter your user credentials.
- Select your campaign from the available options.
- Click Submit.
- Answer the call on your softphone immediately. As soon as you click Submit, your softphone will ring. It is critical that you answer the call and never hang up — keeping this call active maintains your login session.
- Respond to the inbound call pop-up box if one appears, depending on your user privilege level.
- Click Submit to complete the login process. You are now logged in and ready to handle calls.
Important: Never hang up the softphone call that rings at login. Ending this call will disconnect you from the VICIdial system.
Need help setting up your VICIdial hosted call-center solution? Call our support team at 866-273-4639 or reach our sales team at 1 (800) 233-0234.