VICIdial: Setting Up Lead Recycle

Setting Up Lead Recycle in VICIdial

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In this tutorial, we’ll walk you through setting up Lead Recycle in VICIdial.

What Is Lead Recycle?

Lead Recycle allows you to call leads with specific dial statuses again at a defined interval —
without resetting the entire list. Lead recycling is campaign-specific and
does not need to be a selected dialable status in your campaign.

Step-by-Step Setup

1. Identify the dial statuses you want to recycle.
   • List the most common dial statuses that should be recycled — for example:
     Answering Machine, Busy, No Answer, or Drop.
   • Alternatively, if your campaign has been running for a while, review the existing dial
     statuses from your campaign’s detail view and use those as the basis for your Lead
     Recycle configuration.
2. Navigate to Lead Recycle in the VICIdial administration dashboard.
   1. Go to Campaigns.
   2. Select Lead Recycle.
   3. Choose the campaign you want to configure, then click Modify.

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Need help configuring your VICIdial hosted call-center solution?
Call our support team at 866-273-4639 or
reach our sales team at 1 (800) 233-0234.