How to Setup Pause Codes

How to Setup Pause Codes in VICIdial

Watch the walkthrough video, then follow the steps below to add pause codes to your VICIdial campaigns.

Watch the video ▶

Step-by-Step Instructions

To set this up, first add the pause codes you want to use in the VICIdial phone system:

1. Go to the VICIdial admin dashboard, navigate to Campaigns, then select Pause Codes.
2. Click Modify next to the campaign you want to add pause codes to.
3. Type the Pause Code you would like to add — this can be alphanumeric with a maximum of 7 characters.
4. Enter a Pause Code Name — this is the label agents will see in their agent interface.
5. Click Add to save the new pause code.

Need help setting up your VICIdial system? Call our support team at 866-273-4639 or contact sales at 1 (800) 233-0234.