How to Set Up Alt Phone Dial in VICIdial

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This walkthrough covers the Alt (Alternate) Phone Dial feature in VICIdial. If a lead record contains a second phone number, you can configure your VICIdial campaign to automatically dial that number when the first attempt meets certain call statuses.

Step 1 – Configure Alt Phone Statuses for Your Campaign

First, you need to define which call dispositions will trigger the dialer to attempt the alternate number.

1. Log in to your VICIdial Admin Dashboard.
2. Navigate to Auto Alt Dial settings.
3. Click Modify next to the campaign you want to update.
4. The default statuses already listed — B, N, N.A, and DC — are the VICIdial system defaults. When a first-dial attempt results in any of these statuses, the dialer will automatically call the second number on the lead.
5. If you need to add additional statuses, select them from the drop-down box and click Add.

How it works: If the first phone number is dispositioned with any status not listed in the Alt Dial statuses, the dialer will skip the second number entirely and move on to the next lead.

Step 2 – Enable Auto Alt-Number Dialing

Once your alt phone statuses are saved, you need to turn on the Alt Dialing option within the campaign settings.

6. After saving the Alt Dial statuses, click Detail Menu at the top of the campaign settings page.
7. Scroll down and locate the Auto Alt-Number Dialing option.
8. From the drop-down box, select ALT Only.
9. Click Save Changes to apply the configuration.

Your campaign is now configured to automatically attempt the alternate phone number whenever the primary number reaches one of your defined alt-dial statuses.

Need help setting up VICIdial for your call center? Contact our team at
866-273-4639 (Customer Service) or
1 (800) 233-0234 (Sales) — we’re here to help.