How to Allow an Inbound Campaign

How to Allow an Inbound Campaign

In this tutorial, we walk you through how to set up an inbound campaign in VICIdial. An Inbound Campaign is the configuration that enables your e-dialer to receive incoming calls. If you want agents to receive inbound calls through the dialer, you must first allow incoming calls on the campaign.

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This is a three-step process. Each part is covered separately:

Step-by-Step: Enabling Inbound Calls on a Campaign

1. Check the campaign’s dial method.
   Log in to your e-dialer Administration Dashboard.
2. Navigate to Campaigns.
   Click on the Campaigns menu item.
3. Open Campaigns Main.
   Here you will see an overview of all campaigns and their current dial methods:
   • Inbound Man / Inbound Manual — the campaign is on a manual dial method that allows incoming calls.
   • Ratio — the campaign is running the predictive dialer method.
4. Open the campaign for editing.
   Click Modify next to the Campaign ID you want to enable for inbound calls.
5. Locate the “Allow Inbound and Blended” field.
   Scroll through the campaign settings until you find this option.
6. Set the field to Y.
   Change the value to Y to enable inbound and blended calling, then click Save Changes.
7. Review the new “Allowed Inbound Groups” options.
   After saving, additional ingroup options will appear on the campaign settings page.
8. Select the ingroups to allow.
   Check the boxes next to each ingroup you want this campaign to receive calls from.
9. Save your changes.
   Click Save Changes to apply your ingroup selections. Your campaign is now configured to accept inbound calls.

Next Steps: Once inbound calling is enabled on the campaign, proceed to the next tutorials to add your DID and, if needed, configure your ingroup to complete the inbound call routing setup.

Need help setting up your VICIdial hosted call-center solution? Call our support team at 866-273-4639 or reach our sales team at 1 (800) 233-0234.