How to Setup Zoiper on PC

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Setting Up Zoiper for eDialer Use

To use the Zoiper softphone with eDialer, you first need to disable the webphone on your phone extension. Follow the steps below to complete the full setup.

Step 1 — Disable the Webphone on Your Phone Extension

1. Log in to Administration.
2. Go to Admin.
3. Select Phones.
4. Click Show Phones.
5. Choose the phone extension you want to set up with Zoiper.
6. Locate the Set as Webphone field.
7. Select N, then click Submit.
8. Check the Template ID field — it must be set to: SIP_generic.

   NOTE: After making changes to the phone extension, wait approximately 1–2 minutes for the changes to take effect before proceeding.

Step 2 — Configure Zoiper on Your PC

9. Now that the webphone is disabled, open Zoiper on your PC and click Continue as Free User.
10. In the Username field, enter your phone extension from eDialer.
11. In the Password field, enter the registration password from eDialer.
12. Click Login.
13. In the Hostname field, enter your eDialer domain. For example, if you are using eTollFree’s eDialer Demo Server, the hostname would be: demo.edialer.net

    NOTE: The hostname must not contain any spaces, forward slashes, or the prefix http://.

14. Click Next.
15. Click Skip.
16. SIP UDP should turn green if your phone extension has been successfully registered.

    NOTE: If SIP UDP shows Not found, please refer to our Softphone troubleshooting guide covered in the next video.

17. Click Next to finish.

Need assistance? Contact our support team at 866-273-4639 or reach our sales team at 1 (800) 233-0234.