With Timer and Checkmark but No Sound
If your eDialer session is running (you can see the call timer and a checkmark) but you cannot hear any audio, work through the following steps in order:
-
Log out and log back into eDialer.
A fresh session often re-initialises the audio pipeline and resolves the issue immediately. -
Check your Audio Settings.
Make sure your headset is selected as the default playback (and microphone) device in both Windows Sound Settings and inside eDialer’s Audio Settings. -
Reconnect your headset to a different USB port.
Log out of eDialer first, then unplug your headset and plug it into a different USB port. Wait 1–2 minutes for Windows to reinstall the audio driver, then log back into eDialer.
If none of the steps above resolve your audio issue, please contact our support team for further assistance:
Customer Service: 866-273-4639
Sales: 1 (800) 233-0234