Check Your Softphone Audio Settings
Make sure your softphone is pointing to the correct headset you intend to use with eDialer.
Incorrect audio device selection is one of the most common causes of sound issues during calls.
Things to Remember
- When using a softphone, the audio settings are controlled by the softphone app — not by eDialer.
- We recommend using a USB headset when using the eDialer system for better connectivity and reliability.
- If your headset isn’t being recognized correctly, try unplugging it and plugging it back into a different USB port. This prompts Windows to reinstall the headset’s audio driver automatically.
Need additional help? Contact our support team at 866-273-4639 or reach our sales team at 1 (800) 233-0234.