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A number of problems and error messages can be encountered when installing your softphone for the first time.
We have list down the most common and basic softphone troubleshooting:
-
My Softphone Will Not Login (SIP Error 404)
This means the user information does not exist.
Check the provided domain, username, and password from your dialer administrator.
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Check out our previous videos on how to register a phone extension.
Things to remember:
- NEVER INCLUDE the HTTP or HTTPS, forward slashes, and www in the hostname or domain. This should be the correct format: demo.edialer.net
- Make sure there are no spaces
- Check your phone registration password in eDialer.
- Check if the webphone is off in eDialer for the phone extension.
- Check if the Template ID is set to SIP Generic
- Check Protocol if set to SIP
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