Agent Time Clock

How to View Agent Time Sheet Reports

Follow the steps below to pull up an agent’s login and logout history from your eDialer admin dashboard.

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1. Login to your eDialer admin dashboard.
2. Go to Reports, then Agent Reports.
3. Select User Time Sheet.

   This report displays the actual login and logout times of each agent as recorded by the eDialer agent interface.

4. Enter the date and the User ID of the agent you want to review.
5. Click Submit.
6. Review the results table.

   The table shows the exact time the agent attempted to log in to the dialer, along with the total number of hours, minutes, and seconds the agent remained logged in to the phone system.

7. Note on server time.

   All times displayed are based on the eDialer server time, which defaults to Central Standard Time (CST). If you need a server timezone change, please contact our customer service team at 866-273-4639.

Have questions or need assistance?
Call Customer Service: 866-273-4639