Let’s get started.
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Login to your eDialer’s admin dashboard.
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Go to Reports > Agent Reports.
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Then select Agent Performance Detail.
The statistics displayed here are related exclusively to call handling.
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To view the report, choose a date range, then select the campaigns, user groups, and the users or agents you would like to review.
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Check the Show Percent box if you want to view the data in percentage form.
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Or, check the Time in Seconds box to view durations broken down by minutes and seconds.
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Click Submit to run the report.
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The first table displays your search parameters, the total number of calls connected to each agent, and a full breakdown of all agent dispositions.
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The second table shows pause code statistics. These data points are largely self-explanatory.
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You can download the data by clicking the download icon located at the corner of each table.
Need Help with Your Call-Center Setup?
Our team is ready to help you get the most out of your eDialer and VICIdial hosted call-center solution. Call us at 866-273-4639 or speak with sales at 1 (800) 233-0234.