Route a DID Directly to an Agent in eDialer

DID to Agent Direct Routing

Follow these simple steps to route an inbound DID directly to a specific agent in your VICIdial hosted call-center dashboard.

How to Route a DID Directly to an Agent

This tutorial walks you through assigning an inbound DID (phone number) to a specific agent
in your edialer (VICIdial) administration dashboard, so inbound calls go straight to that
agent. You can also watch the walkthrough video:
Watch the video ▶

Open the Inbound menu

From the edialer administration dashboard, navigate to Inbound.
Go to DIDs → Show DIDs

Select DIDs, then click Show DIDs.
Click Modify on your DID

Find the DID you just added in the list and click Modify.
Set DID Route to Agent

Locate the DID Route field and select Agent from
the drop-down menu.
Enter the User Agent ID

In the User Agent field, type the user ID of the agent you want to
assign the DID or phone number to.
Configure User Unavailable Action

For User Unavailable Action, you can leave it set to
Voicemail or choose a different routing option from the drop-down
list to handle calls when the agent is unavailable.
Submit to save your changes

Click Submit to save the DID routing configuration.