How to Add Phone Extension

SHARE:

[et_pb_section fb_built=\”1\” _builder_version=\”4.5.1\” _module_preset=\”default\” custom_css_main_element=\”border-radius: 8px;|| background-color: #fff;|| padding: 32px;|| -webkit-transition: 300ms all cubic-bezier(.4,0,.2,1);|| transition: 300ms all cubic-bezier(.4,0,.2,1);|| margin-top: 24px;|| box-shadow: 0 8px 60px 0 rgba(103,151,255,.11), 0 12px 90px 0 rgba(103,151,255,.11);\”][et_pb_row _builder_version=\”4.5.1\” _module_preset=\”default\” custom_padding=\”0px||||false|false\”][et_pb_column type=\”4_4\” _builder_version=\”4.5.1\” _module_preset=\”default\”][et_pb_video src=\”https://www.youtube.com/watch?v=k6o6nLtuOPM\” thumbnail_overlay_color=\”rgba(0,0,0,0.6)\” module_class=\”vp_video1\” _builder_version=\”4.9.0\” _module_preset=\”default\” custom_css_main_element=\”text-align:center;||display:block;||margin:auto;\” border_radii=\”on|8px|8px|8px|8px\”][/et_pb_video][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_text_color=\”#375174\” text_font_size=\”16px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||2em||false|false\”]

So, what is a phone extension?

In order for eDialer’s webphone to work, you need to add a phone extension.

To do this,

  1. You need to login to the eDialer administration dashboard.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Admin-Log-in-page.png\” title_text=\”eDialer Admin Log in page\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\” custom_css_main_element=\”-webkit-transition: 300ms all cubic-bezier(.4,0,.2,1);||transition: 300ms all cubic-bezier(.4,0,.2,1);||visibility: visible;||opacity: 1;\” border_radii=\”on|8px|8px|8px|8px\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” link_font=\”Lato||||||||\” link_text_color=\”#ff4a9e\” link_font_size=\”17px\” link_line_height=\”1.8em\” custom_margin=\”2em||2em||false|false\”]

2. Go to Admin.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Admin.png\” title_text=\”eDialer Admin\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||1em||false|false\”]

3. Click Phones.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Phones.png\” title_text=\”eDialer Phones\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

4. Add a new Phone.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Add-a-new-phone.png\” title_text=\”eDialer Add a new phone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text admin_label=\”Text\” _builder_version=\”4.9.0\” _module_preset=\”default\”]

5. For the Phone Extension Field, It can be an alphanumeric character but we suggest using just numbers especially if you plan to use agent direct extensions for an IVR.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Phone-extension.png\” title_text=\”eDialer Phone extension\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

6. For the dial plan number, this field is for the number you dial to have the phone ring.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Dial-Plan-number.png\” title_text=\”eDialer Dial Plan number\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

7. Then, the voicemail box.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Voicemail-box-field.png\” title_text=\”Voicemail box field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

NOTE: For the dial plan number and voicemail box, we suggest keeping it the same as your phone extension for better management in the long run.

 

  1. The outbound Caller ID can be blank.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Outbound-caller-Id-field.png\” title_text=\”eDialer Outbound caller Id field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

9. You will need to add an agent screen login, Login password, and registration password.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-agent-screen-log-in-field.png\” title_text=\”eDialer agent screen log in field\” admin_label=\”Image\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text admin_label=\”Text\” _builder_version=\”4.9.0\” _module_preset=\”default\”]

NOTE: The login password and registration password should be the same if you are using the webphone.

 

  1. For now, we will leave the admin user group, server IP, status, active account, and the rest of the settings as is without any changes. Then, click submit.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/submit.png\” title_text=\”submit\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

11. After you successfully register a phone extension, eDialer will show you the full phone extension settings like this.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Full-phone-extension-settings-1.png\” title_text=\”eDialer Full phone extension settings\” admin_label=\”Image\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

12. Now look for the field that says, Set As Webphone, just below the registration password.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Set-as-webphone-field.png\” title_text=\”Set as webphone field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

13. Choose, Y to activate the webphone.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/edialer-Activate-webphone.png\” title_text=\”edialer Activate webphone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

14. Client Protocol needs to be set to sip.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Client-protocol-to-SIP.png\” title_text=\”Client protocol to SIP\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

15. Then, the template ID should be set to SIP webphone.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Template-ID-to-SIP-Webphone.png\” title_text=\”Template ID to SIP Webphone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

16. When done, scroll at the bottom of the page and click submit.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/click-submit.png\” title_text=\”click submit\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

17. We have successfully added a new phone extension!

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Successful-adding-phone-extension.png\” title_text=\”Successful adding phone extension\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section]

Like this article?

Recent Articles

Stay up-to-date with the most recent toll-free, VoIP, cloud communications, and business call center news here. 

Scroll to Top

Forgot Password?

No sweat, it’s an easy fix!
Just tell us the e-mail address your registered with, and we’ll send your

woman using headset smiling while using VoIP communications

Want to talk directly to someone?
Call or chat with one of our agents now!

Let's Get Acquainted & Get Your Business Communication Problems, SOLVED!

eTollFree can help point you in the right direction and set your business on a trajectory for tremendous growth.

By submitting this form and signing up for texts, you consent to receive marketing text messages from eTollFree at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP.

What services are you interested in?