[et_pb_section fb_built=\”1\” _builder_version=\”4.5.1\” _module_preset=\”default\” custom_css_main_element=\”border-radius: 8px;|| background-color: #fff;|| padding: 32px;|| -webkit-transition: 300ms all cubic-bezier(.4,0,.2,1);|| transition: 300ms all cubic-bezier(.4,0,.2,1);|| margin-top: 24px;|| box-shadow: 0 8px 60px 0 rgba(103,151,255,.11), 0 12px 90px 0 rgba(103,151,255,.11);\”][et_pb_row _builder_version=\”4.5.1\” _module_preset=\”default\” custom_padding=\”0px||||false|false\”][et_pb_column type=\”4_4\” _builder_version=\”4.5.1\” _module_preset=\”default\”][et_pb_video src=\”https://www.youtube.com/watch?v=k6o6nLtuOPM\” thumbnail_overlay_color=\”rgba(0,0,0,0.6)\” module_class=\”vp_video1\” _builder_version=\”4.9.0\” _module_preset=\”default\” custom_css_main_element=\”text-align:center;||display:block;||margin:auto;\” border_radii=\”on|8px|8px|8px|8px\”][/et_pb_video][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_text_color=\”#375174\” text_font_size=\”16px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||2em||false|false\”]
So, what is a phone extension?
In order for eDialer’s webphone to work, you need to add a phone extension.
To do this,
- You need to login to the eDialer administration dashboard.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Admin-Log-in-page.png\” title_text=\”eDialer Admin Log in page\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\” custom_css_main_element=\”-webkit-transition: 300ms all cubic-bezier(.4,0,.2,1);||transition: 300ms all cubic-bezier(.4,0,.2,1);||visibility: visible;||opacity: 1;\” border_radii=\”on|8px|8px|8px|8px\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” link_font=\”Lato||||||||\” link_text_color=\”#ff4a9e\” link_font_size=\”17px\” link_line_height=\”1.8em\” custom_margin=\”2em||2em||false|false\”]
2. Go to Admin.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Admin.png\” title_text=\”eDialer Admin\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||1em||false|false\”]
3. Click Phones.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Phones.png\” title_text=\”eDialer Phones\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
4. Add a new Phone.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Add-a-new-phone.png\” title_text=\”eDialer Add a new phone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text admin_label=\”Text\” _builder_version=\”4.9.0\” _module_preset=\”default\”]
5. For the Phone Extension Field, It can be an alphanumeric character but we suggest using just numbers especially if you plan to use agent direct extensions for an IVR.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Phone-extension.png\” title_text=\”eDialer Phone extension\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
6. For the dial plan number, this field is for the number you dial to have the phone ring.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Dial-Plan-number.png\” title_text=\”eDialer Dial Plan number\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
7. Then, the voicemail box.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Voicemail-box-field.png\” title_text=\”Voicemail box field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
NOTE: For the dial plan number and voicemail box, we suggest keeping it the same as your phone extension for better management in the long run.
- The outbound Caller ID can be blank.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Outbound-caller-Id-field.png\” title_text=\”eDialer Outbound caller Id field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
9. You will need to add an agent screen login, Login password, and registration password.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-agent-screen-log-in-field.png\” title_text=\”eDialer agent screen log in field\” admin_label=\”Image\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text admin_label=\”Text\” _builder_version=\”4.9.0\” _module_preset=\”default\”]
NOTE: The login password and registration password should be the same if you are using the webphone.
- For now, we will leave the admin user group, server IP, status, active account, and the rest of the settings as is without any changes. Then, click submit.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/submit.png\” title_text=\”submit\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
11. After you successfully register a phone extension, eDialer will show you the full phone extension settings like this.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Full-phone-extension-settings-1.png\” title_text=\”eDialer Full phone extension settings\” admin_label=\”Image\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
12. Now look for the field that says, Set As Webphone, just below the registration password.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Set-as-webphone-field.png\” title_text=\”Set as webphone field\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
13. Choose, Y to activate the webphone.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/edialer-Activate-webphone.png\” title_text=\”edialer Activate webphone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
14. Client Protocol needs to be set to sip.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Client-protocol-to-SIP.png\” title_text=\”Client protocol to SIP\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
15. Then, the template ID should be set to SIP webphone.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Template-ID-to-SIP-Webphone.png\” title_text=\”Template ID to SIP Webphone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
16. When done, scroll at the bottom of the page and click submit.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/click-submit.png\” title_text=\”click submit\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
17. We have successfully added a new phone extension!
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Successful-adding-phone-extension.png\” title_text=\”Successful adding phone extension\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section]
