How to Set Up Bria on PC

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To set up the Bria softphone for use with eDialer, you must first disable the web phone on your phone extension inside the eDialer administration panel. Follow the two phases below to complete the full setup.

Phase 1: Disable the Web Phone in eDialer

Before configuring Bria, you need to turn off the web phone setting on the extension you want to use.

1. Log in to the eDialer administration panel.
2. Go to Admin.
3. Click Phones.
4. Click Show Phones.
5. Select the phone extension you want to configure with Bria.
6. Locate the Set as Webphone field.
7. Set it to N, then click Submit.
8. Check the Template ID field — it must be set to: SIP_generic.

   NOTE: After saving changes to a phone extension, wait approximately 1–2 minutes for the changes to take effect before proceeding.

Phase 2: Set Up Your Bria Account & SIP Settings

Bria requires you to create a Solo account before you can use the softphone. Follow the steps below to register and configure your account.

Step 1 – Create a Bria Solo Account

1. Go to the Bria website and click Start Free Trial to begin Bria’s trial period for a Solo account.
2. Click Choose My Plan.
3. Select Bria Solo.
4. Scroll down and click Continue with Bria Solo.
5. Enter the email address you want to use to log in and manage your account.
6. Create and enter your password.
7. Provide your billing information, then accept the terms and conditions.

Step 2 – Configure Your SIP / Voice Account

1. After completing registration, click Configure SIP Settings.
2. In the Hostname field, enter your eDialer server domain — for example: demo.edialer.net

   NOTE: The hostname should contain no spaces, no forward slashes, and no http:// prefix — just the plain domain name.

3. In the Username field, enter your phone extension number from eDialer.
4. In the Password field, enter the registration password from eDialer.
5. Click Next Step.

Step 3 – Download & Launch the Bria App

1. Click Download a Client App.
2. Download the version of Bria compatible with your operating system (Windows or Mac).
3. Install the app, then launch Bria and sign in using your registered email address and password.
4. After signing in, Bria will begin loading your account. It may take one to two minutes for your account to fully enable.
5. If your account fails to enable on the first attempt, click Retry. This is normal behavior and usually resolves on the second try.

Need Help Getting Set Up?

Our team is here to help you configure Bria and your eDialer account. Call us at 866-273-4639 or reach our sales team at 1 (800) 233-0234.

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