How to Login as Agent

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With eDialer\’s web phone feature. You can receive calls right in your browser without downloading any third-party phone applications.

NOTE: The agent credentials will be provided by the eDialer\’s manager or owner.

 

  1. Log in to the agent screen using Google Chrome.

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  1. Click “Agent Log in”


[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-agent-log-in.png\” title_text=\”eDialer agent log in\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||1em||false|false\”]3. Type in your phone credentials.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-phone-credentials.png\” title_text=\”eDialer phone credentials\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]4. Then your user credentials.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-agent-user-credentials.png\” title_text=\”eDialer agent user credentials\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]5. Choose your campaign from the dropdown field.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Choosing-campaign.png\” title_text=\”eDialer Choosing campaign\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]6. If this is your first login attempt, you will see a notification to allow microphone at the top of your browser. Click Allow.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-allowing-microphone.png\” title_text=\”eDialer allow microphone\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]7. This is what the eDialer\’s screen looks like.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-screen-look.png\” title_text=\”eDialer screen look\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]8. This is the campaign ID.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Campaign-ID.png\” title_text=\”eDialer Campaign ID\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]9. On the left are the main call functions.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Main-call-functions.png\” title_text=\”eDialer Main call functions\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]10. At the center of the page, you will see the customer information.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Customer-information.png\” title_text=\”eDialer Customer information\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

NOTE: As you receive a call, the lead information will auto-fill these fields.  You can also make changes to these fields as you see fit.

 

11. These tabs in blue contain your script, form for the custom fields, SMS for text messaging, additional call notes and google maps.

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Custom-fields-forms.png\” title_text=\”eDialer Custom fields forms\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]

Script:

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FORM:

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SMS Messaging:

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CALL NOTES:

[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-call-notes.png\” title_text=\”eDialer call notes\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]12. Here on the right side of the page is the keypad.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Keypad.png\” title_text=\”eDialer Keypad\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]13. Type in the 10 digit phone number at the field just above the keypad and click the green call button.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Dialing-green-call-button.png\” title_text=\”eDialer Dialing green call button\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]14. This is how the page looks like while on call.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-On-call-page.png\” title_text=\”eDialer On-call page\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]15. To end the call click, Hangup Customer button at the bottom left.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-end-call-Hang-up.png\” title_text=\”eDialer end call Hang up\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]16. Then, the disposition buttons will show on the right side of the page. You can choose your preferred disposition and click submit.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Call-Disposition.png\” title_text=\”eDialer Call Disposition\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]17. We also have these tabs at the bottom of the page for your callbacks. call history. call logs. and avatar.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-Call-history-and-call-backs.png\” title_text=\”eDialer Call history and call backs\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/eDialer-avatars.png\” title_text=\”eDialer avatars\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section]

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