How to Login using a softphone?
This applies to any softphone user either Eyebeam, Xlite, Zoiper or Bria.
Here are the step-by-step instructions on how to login to eDialer using a softphone.
- Open your installed softphone. Wait until the softphone shows its registered.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-1.png\” title_text=\”Softphone log in 1\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\” custom_css_main_element=\”-webkit-transition: 300ms all cubic-bezier(.4,0,.2,1);||transition: 300ms all cubic-bezier(.4,0,.2,1);||visibility: visible;||opacity: 1;\” border_radii=\”on|8px|8px|8px|8px\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” link_font=\”Lato||||||||\” link_text_color=\”#ff4a9e\” link_font_size=\”17px\” link_line_height=\”1.8em\” custom_margin=\”2em||2em||false|false\”]
2. Open your Chrome browser. White list your IP address when necessary using eDialer’s Firewall credentials.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-2.png\” title_text=\”Softphone log in 2\” align=\”center\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\” text_font=\”Lato||||||||\” text_text_color=\”#375174\” text_font_size=\”17px\” text_line_height=\”1.8em\” header_2_font=\”Lato|700|||||||\” header_2_text_color=\”#20292f\” header_2_font_size=\”1.8em\” header_2_line_height=\”1.25em\” custom_margin=\”2em||1em||false|false\”]
3. Click agent login
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-3.png\” title_text=\”Softphone log in 3\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
4. Type in your Phone and user credentials.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-4.png\” title_text=\”Softphone log in 4\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
5. Choose the campaign.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-6.png\” title_text=\”Softphone log in 6\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
6. Click submit.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-6.png\” title_text=\”Softphone log in 6\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
7. As soon as you click submit, your softphone will ring. It\’s important to ANSWER the call and never HANGUP
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-7.png\” title_text=\”Softphone log in 7\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][et_pb_text _builder_version=\”4.9.0\” _module_preset=\”default\”]
8. Then depending on your user privilege, you may see a pop up box for inbound.
[/et_pb_text][et_pb_image src=\”https://www.etollfree.net/wp-content/uploads/2021/03/Softphone-log-in-8.png\” title_text=\”Softphone log in 8\” _builder_version=\”4.9.0\” _module_preset=\”default\”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section]
