How to Login Using a Softphone
This guide applies to any softphone user — including Eyebeam,
X-Lite, Zoiper, and Bria.
Follow the step-by-step instructions below to log in to eDialer using your softphone.
- Open your installed softphone. Wait until the softphone displays its registered status before proceeding.
- Open your Chrome browser. If required, whitelist your IP address using eDialer’s Firewall credentials.
- Click Agent Login on the eDialer page.
- Enter your credentials. Type in your phone number and user login credentials.
- Choose your campaign from the available options.
- Click Submit.
- Answer the call on your softphone. As soon as you click Submit, your softphone will ring. It is critical that you answer the call and do not hang up.
- Inbound pop-up (if applicable). Depending on your user privilege level, a pop-up box for inbound calls may appear.
Need help? Contact our support team at 866-273-4639 or
reach our sales team at 1 (800) 233-0234.