Export Calls Report

How to Export a Calls Report in eDialer

Follow the steps below to download your call data from the eDialer platform.
This report includes call disposition modifications made by users on both the
admin and agent interfaces.

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1. Navigate to Export Calls Report

   From the eDialer admin dashboard, go to Reports, then
   Calling Reports, and select Export Calls Report.
   The data available for download includes all call disposition modifications
   made by users on both the admin and agent interfaces.

2. Set the Date Range

   Choose your desired date range for the report. Set
   Keep Header Row to Yes to include column
   headers in the downloaded file.

3. Configure Recording and Custom Field Options

   Under Recording Fields, choose Location
   to include the full recording URL for each call.

   • If you have custom fields and want to download notes entered by agents,
     set both custom field options to Yes.
   • If you need call data older than one month, check the
     Search Archived Data box.
   • Use the Campaigns, Inbound Groups,
     Lists, Statuses, and
     User Groups filters to refine the data returned
     in your export.

4. Download the Report

   Once all options are configured, click Submit to generate
   and download the export file.

5. Important Note on Large Exports

   The wider the date range you select, the more data will be included in the
   download. We recommend performing large data exports during the dialer’s
   downtime. Exporting during active call sessions can affect agent call quality
   due to the sudden burst of data transfer and system load.

Need help? Contact our support team at
866-273-4639 or reach our sales team at
1 (800) 233-0234.