See exactly how every number in your pool is performing — answer rate, drop rate, decline rate, call volume — with daily reports that flag degrading DIDs before they become a problem.
Not every metric matters equally. These six tell you everything you need to know about a DID's health and when it's time to rotate it out.
Total dials placed from each DID. Helps you enforce per-DID daily caps and spot over-used numbers.
Percentage of dials that result in a live answer. The single most important indicator of a DID's current health.
Percentage of dials that hit a hard failure — 404, 480, 503, 604. Elevated failure rates suggest bad list hygiene.
Percentage of dials rejected by the carrier or recipient (SIP 603). A rising decline rate is the first sign of reputation labeling.
Percentage of answered calls that dropped before agent connect. High drop rates suggest carrier-side issues.
Mean call length. Short patterns signal robocall-like behavior to reputation engines.
Every morning, a report lands in your inbox showing every active DID, ranked by answer rate, with elevated decline or failure rates highlighted. Flagged DIDs are called out at the top so you can act on the handful that matter, not wade through the whole pool.
Per-DID performance tracking is the data foundation for automated rotation, cool-down pools, and reputation remediation. When a DID's metrics cross a threshold, downstream automation takes over — moving the DID to cool-down and activating a reserve from the pool.
Three steps from baseline to operational.
Every outbound call is tagged with the DID used. Disposition data flows into per-DID reporting automatically.
Every morning, a complete pool snapshot in your inbox — ranked, flagged, trended.
Thresholds you set drive automated cool-down and reserve activation. You only see DIDs that need human review.
The difference between a managed DID pool and an untracked one shows up in every metric that matters.
| Capability | eTollFree Tracked | Untracked Pool |
|---|---|---|
| Per-DID Metrics | Every metric, every day | Aggregate only |
| Degradation Detection | Automatic, early | Manual, late |
| Rotation Decisions | Data-driven | Gut feel |
| Reserve Activation | Automatic | Reactive |
| Report Delivery | Daily, email + dashboard | Ad hoc at best |
| Export & Analysis | CSV + API | Raw logs only |
Talk to our team about your outbound calling operation and we will recommend the right combination of services for your volume, risk profile, and goals.
We'll walk you through your current setup, identify gaps, and provide transparent pricing — no surprises, no pressure.
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