Easily Access Your Voicemail
Voicemail to Email
Access and manage voice messages anytime, anywhere.
With an eTollfree cloud communications system, each phone extension and department has its own voicemail inbox with multiple options for managing voice messages.
You can access voicemail messages from every eTollfree-enabled device or app, including your: desk phone, email, mobile device, desktop app, and eTollfree online account.
You can access messages at any time—when you’re on another call, when your desk phone is disconnected, or during a power outage—even if your calls are forwarded to another number. Additionally, with notifications sent to your eTollfree apps or email when a new voicemail arrives, you can instantly view and hear your messages no matter where you are.
For an extra professional edge, you can personalize your voicemail greetings to provide your callers with the perfect welcome at every call. You can select a default eTollfree voicemail greeting, record a custom one, or use a professionally recorded greeting.
All voicemail service options are included with your eTollfree account.
Take control of your day. Go through voicemail based on your priorities.
It’s not always convenient to listen through every voicemail message in your inbox, especially if you’re waiting for an important call. Visual Voicemail displays all of your voicemail messages on a screen in a single list. You can see important details about the message, like caller ID or contact name, when they left it, and the duration of the message. You can quickly skim the list and decide which messages to listen to, no matter where they fall in the list. Open the voicemail to listen or read the message. Afterwards, return the call with auto-dial, save the message, delete the message, or select other responses from the same screen.
Voicemail to Email
Get messages conveniently through the email you’re already checking.
You’re in your email all the time, so imagine the convenience of getting your voicemail messages sent to your email. Set your account to have eTollfree notify you by email whenever you receive a voicemail. Then select the option that will include the message as an audio file attachment in the email. Open the attachment to listen to your message. If you are also using Voicemail Preview, you can read the message in the email body instead.
Is there an additional fee for Voicemail Service?
No. Voicemail features are included in your eTollfree account. Some features are optional settings you can select. Voicemail Preview is available in eTollfree Office Enterprise Edition only.
Which devices can access Voicemail?
You can access voicemail messages from every eTollfree-enabled device or app, including your desk phone, email, eTollfree Mobile app, eTollfree for Desktop app, and eTollfree online account.
How do I check my Voicemail?
Desk phone: Press the voicemail button or softkey on your eTollfree phone. From other phones, dial your telephone number, press *, follow the prompts, and the Auto-Receptionist will announce the number of new voice messages. Afterwards, follow the prompts for response options.
eTollfree apps: Go to the Messages screen on either your eTollfree for Desktop or eTollfree Mobile app to see a list of voicemail messages. Click or tap the message to open it. Afterwards, select one of the response options shown on the same screen.
eTollfree online account: Log into your account and go to the Overview page. You’ll see a list of voicemails along with other call activity. Click the message to open it. Afterwards, select one of the response options shown on the same screen.
Email: If you have Voicemail to Email enabled, you can get email notifications and even have the message attached to the email.
Can I forward Voicemail to other people?
Yes. You can to forward any message stored in your eTollfree online account. When you forward the voice message, the file is automatically converted to MP3 format and added to an email as an attachment.
If you already receive voicemail via email, you can forward them as you would any other email—be sure to include the attachment.
Why aren’t all of my Voicemail messages transcribed into text?
eTollfree only transcribes the first 60 seconds of a call. Calls lasting less than 5 seconds aren’t transcribed at all. (The average voicemail message is about 30 seconds long.) Voicemail Preview is available in eTollfree Office Enterprise Edition only.
How accurate are the Voicemail Preview conversions?
eTollfree uses state-of-the-art machine transcriptions to convert voicemail messages to text. The quality of the transcriptions varies depending on the clarity of the caller’s voice (enunciation, accents, speed, etc.) and background noise.
How do I set my Voicemail greeting?
You can set your Voicemail greetings from your eTollfree online account. You can start with the default greeting added by your company, or you can create custom ones, or use professionally recorded greetings. You can store as many greetings as you like in your online account.