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To allow agents to login into the ViciDIal system, you need to create a user account.
Now that I have shown you the user levels and admin interface option in the eDialer system, let’s do a walkthrough on what these settings look like on the vicidial page.
This tutorial will be about the additional user settings in vicidial interface.
Four Things to Know About Firewalls Meta description: What’s a firewall? Read this overview to learn about how firewalls protect your networks and the top …
First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from …
An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings.
This tutorial will be about how to set up a campaign’s transfer preset.
In this tutorial, I will walk you through setting up Lead Recycle.
How to set up the routing for dropped outbound calls. What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate. This setting is only applied for outbound dialed calls.
What is the webform? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.
Four Things to Know About Firewalls Meta description: What’s a firewall? Read this overview to learn about how firewalls protect your networks and the top …
First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from …
An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings.
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