customer service incall procedures

1 (800) 233-0234
  1. Get an understanding of the issue that the customers calling about repeat back to the customer the issue with “I will be glad to help you—”
  1. retrieve and verify account information
  1. Fix customers issue

update payment information—

  1. always check the account to see if active credit card exist.
  2. If no active credit card exist ask customer to update payment information.
  3. Also ask to run the credit card for minimum $25 prepayment.
  1. example

“Would you mind if I ran this payment method for our normal $25 prepayment? This lets us know that your card is working correctly and also ensures that you have a pre-spinning limit on file to prevent your service from being disrupted”

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