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Completely Customizable Business Phone System + Webphone

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Increase Agent Productivity Today!

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[/et_pb_text][et_pb_blurb title=\”Review all of the features \” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-1.png\” url=\”#FeatureList\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Take a look at all of the customizable features avalible with our Predictive Dialer [/et_pb_blurb][et_pb_blurb title=\”Test & Play\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-2.png\” url=\”#DemoLink\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Use our Demo system as a playground to get farmilar with the system and its options [/et_pb_blurb][et_pb_blurb title=\”Contact Us\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-3.png\” url=\”//www.etollfree.net/predictive-dialer/contact-sales.html\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Contact a friendly Sales Associate for more information or to get started.

1-800-233-0234

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Practice on Our Demo System

Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.

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Feature Rich, Customizable, Easy to Use + WebPhone

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Outbound

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Inbound

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Administrative

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What is a Predictive Dialer?

Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.

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What are the Top 10 features of a Predictive Dialer?

Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.

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How does a Predictive Dialer work?

Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.

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Manager Features

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• Skills-based ranking and call routing per inbound group and campaign
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Web-based administration
• Admin web pages available in English, Spanish, Greek and German

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• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to transfer customer calls/data to a closer on the local system or a remote server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to start and stop recording an agent’s calls at any time
• Ability to automatically record all calls

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Agent Features

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• Ability to display a script for the agent to read with pre-filled fields
• Ability to open a custom web page with user data from the call, per campaign
• Utilize both inbound and outbound calls in one session (blended)
• Manually or automatically call up to two other customer numbers for same lead
• Schedule callbacks for any-agent or agent-specific

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• Remote agents can log in anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Ability for agents to select a Pause Code when they are not active
• Web based control of volume levels and mute capability
• Agent interface available in 9 different languages!

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System-wide Features

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• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple VICIhost dialers, or multiple campaigns on a single dialer
• Ability to transfer calls with customer data to a closer/verifier
• Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to park the customer with custom music per campaign

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• Ability to broadcast dial to customers with a pre-recorded message
• Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
• Ability to set outbound CallerID per campaign or per list
• Ability to take inbound calls gathering CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent’s calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call up to two other customer numbers for the same lead
• Automatically dial unlimited alternate numbers per customer until you get an answer

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• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Agents can be logged from anywhere with just a phone, web browser, and an internet connection
• Agent phone login balancing and fail over across multiple VICIhost servers
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrap-up time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• Dialing with custom Time Zone restrictions including per state and per day-of-the-week

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• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for FTC compliance
• Variable drop call percentage when dialing predictively for FTC compliance
• System-wide and per-campaign DNC lists that can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Several real-time and summary reports available

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• Real-time campaign display screens
• 3rd party conferencing (with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Estimated hold time, place in line, overflow queues and several other inbound-only features
• Skills-based ranking and call routing per inbound group (queues) and campaign
• Queue Prioritization per campaign and inbound group
• Single agent call queuing
• Ability to set user levels and permissions for certain features and campaigns
• Lead import web-based API
• Web-based data export utilities
• Separate Time-clock application to track user work time
• Web-based administration
• Ability for managers to listen-in on agent conversations
• Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
• DID, phone and carrier trunk provisioning through the web interface

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• Ability for managers to enter conversations with agents and customers
• Ability for managers to change the selected queues for an agent
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to control volume levels and mute themselves
• Ability for agents to view the statuses of other agents on the system
• Ability for agents to view details for calls in queue that the agent is selected to take calls from
• Ability for agents to select and click to take calls in queue from their agent screen
• Agent shift enforcement by day and time, defined per user group
• The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish and Traditional Chinese.
• The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.

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