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Completely Customizable Business Phone System + Webphone
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Increase Agent Productivity Today!
[/et_pb_text][et_pb_divider color=\”#ffffff\” divider_style=\”solid\” divider_position=\”top\” hide_on_mobile=\”on\” disabled=\”off\” show_divider=\”off\” height=\”5\” /][et_pb_video src=\”https://youtu.be/FmoC0cJZuww\” play_icon_color=\”#000000\” custom_css_main_element=\”box-shadow: 10px 10px 5px #888888;\” _builder_version=\”3.0.59\” /][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text global_module=\”32851\” saved_tabs=\”all\” background_layout=\”light\” text_orientation=\”center\” disabled=\”off\” max_width=\”285px\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” custom_margin=\”||110px|\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]
[/et_pb_text][et_pb_blurb title=\”Review all of the features \” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-1.png\” url=\”#FeatureList\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Take a look at all of the customizable features avalible with our Predictive Dialer [/et_pb_blurb][et_pb_blurb title=\”Test & Play\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-2.png\” url=\”#DemoLink\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Use our Demo system as a playground to get farmilar with the system and its options [/et_pb_blurb][et_pb_blurb title=\”Contact Us\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-3.png\” url=\”//www.etollfree.net/predictive-dialer/contact-sales.html\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]
Contact a friendly Sales Associate for more information or to get started.
1-800-233-0234
[/et_pb_blurb][et_pb_button button_url=\”//www.etollfree.net/predictive-dialer/contact-sales.html\” url_new_window=\”off\” button_text=\”Get Started Now\” button_alignment=\”left\” background_layout=\”light\” custom_button=\”on\” button_text_color=\”#ffffff\” button_bg_color=\”#970300\” button_letter_spacing=\”0\” button_use_icon=\”default\” button_icon_placement=\”right\” button_on_hover=\”on\” button_letter_spacing_hover=\”0\” /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built=\”1\” fullwidth=\”off\” specialty=\”off\” transparent_background=\”off\” background_color=\”#f7f7f7\” allow_player_pause=\”off\” inner_shadow=\”off\” parallax=\”off\” parallax_method=\”off\” padding_mobile=\”off\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”on\” make_equal=\”off\” use_custom_gutter=\”off\” module_id=\”DemoLink\”][et_pb_row background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”][et_pb_column type=\”2_3\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]
Practice on Our Demo System
Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.
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Feature Rich, Customizable, Easy to Use + WebPhone
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Outbound
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Inbound
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Administrative
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What is a Predictive Dialer?
Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.
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What are the Top 10 features of a Predictive Dialer?
Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.
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How does a Predictive Dialer work?
Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.
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Manager Features
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- Skills-based ranking and call routing per inbound group and campaign
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Web-based administration
- Admin web pages available in English, Spanish, Greek and German
[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to transfer customer calls/data to a closer on the local system or a remote server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to start and stop recording an agent’s calls at any time
- Ability to automatically record all calls
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Agent Features
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- Ability to display a script for the agent to read with pre-filled fields
- Ability to open a custom web page with user data from the call, per campaign
- Utilize both inbound and outbound calls in one session (blended)
- Manually or automatically call up to two other customer numbers for same lead
- Schedule callbacks for any-agent or agent-specific
[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]
- Remote agents can log in anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Ability for agents to select a Pause Code when they are not active
- Web based control of volume levels and mute capability
- Agent interface available in 9 different languages!
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System-wide Features
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- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple VICIhost dialers, or multiple campaigns on a single dialer
- Ability to transfer calls with customer data to a closer/verifier
- Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to park the customer with custom music per campaign
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- Ability to broadcast dial to customers with a pre-recorded message
- Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
- Ability to set outbound CallerID per campaign or per list
- Ability to take inbound calls gathering CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent’s calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Automatically dial unlimited alternate numbers per customer until you get an answer
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- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Agents can be logged from anywhere with just a phone, web browser, and an internet connection
- Agent phone login balancing and fail over across multiple VICIhost servers
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrap-up time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of specified status calls at a specified interval without resetting a list
- Dialing with custom Time Zone restrictions including per state and per day-of-the-week
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- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- System-wide and per-campaign DNC lists that can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
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- Real-time campaign display screens
- 3rd party conferencing (with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Custom Music-On-Hold and agent alert sound for inbound calls
- Estimated hold time, place in line, overflow queues and several other inbound-only features
- Skills-based ranking and call routing per inbound group (queues) and campaign
- Queue Prioritization per campaign and inbound group
- Single agent call queuing
- Ability to set user levels and permissions for certain features and campaigns
- Lead import web-based API
- Web-based data export utilities
- Separate Time-clock application to track user work time
- Web-based administration
- Ability for managers to listen-in on agent conversations
- Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
- DID, phone and carrier trunk provisioning through the web interface
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- Ability for managers to enter conversations with agents and customers
- Ability for managers to change the selected queues for an agent
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Ability for agents to view the statuses of other agents on the system
- Ability for agents to view details for calls in queue that the agent is selected to take calls from
- Ability for agents to select and click to take calls in queue from their agent screen
- Agent shift enforcement by day and time, defined per user group
- The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish and Traditional Chinese.
- The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.
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