VoIP Phone Numbers Explained

First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from …

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ViciDial How To Add a User

To allow agents to login into the ViciDIal system, you need to create a user account.

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Vicidial How to Setup Transfer Preset

This tutorial will be about how to set up a campaign’s transfer preset.

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ViciDial Setting up Lead Recycle

In this tutorial, I will walk you through setting up Lead Recycle.

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How to Setup Outbound Call Drop

How to set up the routing for dropped outbound calls. What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate. This setting is only applied for outbound dialed calls.

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How to Setup Webform

What is the webform? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.

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