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Increase Agent Productivity Today!

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Completely Customizable Business Phone System + Webphone

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Contact a friendly Sales Associate for more information or to get started.

1-800-233-0234

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Practice on Our Demo System

Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.

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Feature Rich, Customizable, Easy to Use + WebPhone

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Outbound

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Inbound

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Administrative

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What is a Predictive Dialer?

Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.

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What are the Top 10 features of a Predictive Dialer?

Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.

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How does a Predictive Dialer work?

Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.

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System-wide Features

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• Call customers from a web interface, no need to download softphone or 3rd Party software
• Show a custom script for the Agent with fields from lead information like name, address, etc.
• Set a campaign to auto-dial and send live calls to ready Agents
• Dial predictively in a campaign with many dialing calculation
• Run multiple campaigns with multiple agents
• Exchange calls and client information between Agent and closer/verifier
• Open a custom site page with client information from the call
• Autodial campaigns and send calls to IVR before sending to Agents
• Pause and Park customers with custom on-hold music

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

• Dial clients with a pre-recorded message
• Send a dropped call to a phone message box, line or expansion per campaign if no Agent is accessible
• Set outbound Caller ID per campaign or per list
• Accept inbound calls while creating a lead list by Caller ID
• Work as an ACD for inbound and frontier/nearer check calls
• Take both inbound and outbound calls while in blended campaigns
• Start and stop recordings at any time with custom recording settings
• Set campaigns to consequently record all calls
• Set campaigns to call leads main, alternate, and third alternate numbers if available
• Autodial unlimited alternate numbers for your leads

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• Set callbacks with a client as either any-operator or Agent particular
• Manual dial mode to see leads before dialing
• Agents can be logged from anyplace with only a web browser
• Speedier hang up and dispositioning of calls with one key press (Hotkeys)
• Determinable Operator Wrap-up time per campaign
• Create custom call dispositions per campaign
• Setup custom recycling of leads at specified time interval
• Setup custom Time Zone limitations for leads

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

• Setup Answering Machine Detection, sending calls to voicemail, custom greetings, or just drop
• Mix and match campaigns and lead-lists to fit your needs
• Setup drop timer with safe-harbor message for FTC compliance
• Variable drop call rate while dialing presciently for FTC consistence
• Activate system-wide or per campaign DNC lists restrictions
• We log all calls, agent activity, and lead activity for various custom generated reports
• Load Balancing of call across multiple inbound or outbound servers
• Generate custom real-time and summary reports to stay on top

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=\”row\” global_parent=\”34850\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”off\” custom_width_px=\”1080px\” custom_width_percent=\”80%\” use_custom_gutter=\”off\” gutter_width=\”3\” custom_padding=\”|15px||15px\” padding_mobile=\”off\” allow_player_pause=\”off\” parallax=\”off\” parallax_method=\”on\” make_equal=\”off\” column_padding_mobile=\”on\” parallax_1=\”off\” parallax_method_1=\”on\” parallax_2=\”off\” parallax_method_2=\”on\” parallax_3=\”off\” parallax_method_3=\”on\” parallax_4=\”off\” parallax_method_4=\”on\” disabled=\”off\”][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

• Real-time report display
• 3rd party conferencing (with DTMF )
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Present Callers with estimated hold time, place in line, overflow queues and several other inbound features
• Route and raking calls to agents via agent\’s Skills-sets
• Queue Prioritization per campaign and inbound group
• Single agent call queuing
• Ability to set user levels and permissions for certain features and campaigns
• Import leads easily from API or web interface
• Web-based data export utilities
• Separate Time-clock application to track user work time
• Administration via web portal
• Listen, and coach agents threw manager web interface
• Custom API available allowing for control of agent call sessions like click to call and …
• Create new VoIP connections, agent phones, and inbound DID setups threw administration interface

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

• Monitor- enter conversations with agents and customers
• Manage- change the selected queues for an agent on the fly
• Manage- Create pause Codes for your agents when they are away
• Give agents the to control to set volume levels and mute themselves when necessary
• Manage- disable or enable agent\’s ability to view the statuses of other agents on the system
• Allow agents to view details for calls in queue that the agent is selected to take calls from
• Allow agents to select and click to take calls in queue from their agent screen
• Manage- set agent\’s shift enforcement rules by day and time
• Web application is available in any language

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]