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Increase Agent Productivity Today!

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Completely Customizable Business Phone System + Webphone

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Contact a friendly Sales Associate for more information or to get started.

1-800-233-0234

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Practice on Our Demo System

Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.

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Feature Rich, Customizable, Easy to Use + WebPhone

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Outbound

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Inbound

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Administrative

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border_style=\”solid\” header_text_color=\”#000000\” header_line_height=\”1.5em\” /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built=\”1\” admin_label=\”Section\” transparent_background=\”off\” background_color=\”#ccccff\” allow_player_pause=\”off\” inner_shadow=\”off\” parallax=\”off\” parallax_method=\”off\” padding_mobile=\”off\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”on\” make_equal=\”off\” use_custom_gutter=\”off\” fullwidth=\”off\” specialty=\”off\” custom_css_main_element=\”background: #000 radial-gradient(ellipse farthest-corner at 25% center , #818181, #000) repeat scroll 0 0;\” disabled=\”off\”][et_pb_row admin_label=\”Row\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”on\” custom_width_px=\”1080px\” custom_width_percent=\”80%\” use_custom_gutter=\”off\” gutter_width=\”3\” padding_mobile=\”off\” allow_player_pause=\”off\” parallax=\”off\” parallax_method=\”off\” make_equal=\”off\” column_padding_mobile=\”on\” 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Affordable, All-in-one performance by eTollFree Service which fulfill your customer service for all kind of small and medium business. Excellent support provided by both Robert and his team…

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What is a Predictive Dialer?

Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.

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What are the Top 10 features of a Predictive Dialer?

Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.

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How does a Predictive Dialer work?

Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.

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System-wide Features

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=\”row\” global_parent=\”34850\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”off\” custom_width_px=\”1080px\” custom_width_percent=\”80%\” use_custom_gutter=\”off\” gutter_width=\”3\” custom_padding=\”|15px||15px\” padding_mobile=\”off\” allow_player_pause=\”off\” parallax=\”off\” parallax_method=\”on\” make_equal=\”off\” column_padding_mobile=\”on\” parallax_1=\”off\” parallax_method_1=\”on\” parallax_2=\”off\” parallax_method_2=\”on\” parallax_3=\”off\” parallax_method_3=\”on\” parallax_4=\”off\” parallax_method_4=\”on\” disabled=\”off\”][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Call customers from a web interface, no need to download softphone or 3rd Party software
  • Show a custom script for the Agent with fields from lead information like name, address, etc.
  • Set a campaign to auto-dial and send live calls to ready Agents
  • Dial predictively in a campaign with many dialing calculation
  • Run multiple campaigns with multiple agents
  • Exchange calls and client information between Agent and closer/verifier
  • Open a custom site page with client information from the call
  • Autodial campaigns and send calls to IVR before sending to Agents
  • Pause and Park customers with custom on-hold music

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Dial clients with a pre-recorded message
  • Send a dropped call to a phone message box, line or expansion per campaign if no Agent is accessible
  • Set outbound Caller ID per campaign or per list
  • Accept inbound calls while creating a lead list by Caller ID
  • Work as an ACD for inbound and frontier/nearer check calls
  • Take both inbound and outbound calls while in blended campaigns
  • Start and stop recordings at any time with custom recording settings
  • Set campaigns to consequently record all calls
  • Set campaigns to call leads main, alternate, and third alternate numbers if available
  • Autodial unlimited alternate numbers for your leads

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=\”row\” global_parent=\”34850\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”off\” custom_width_px=\”1080px\” custom_width_percent=\”80%\” use_custom_gutter=\”off\” gutter_width=\”3\” custom_padding=\”|15px||15px\” padding_mobile=\”off\” allow_player_pause=\”off\” parallax=\”off\” parallax_method=\”on\” make_equal=\”off\” column_padding_mobile=\”on\” parallax_1=\”off\” parallax_method_1=\”on\” parallax_2=\”off\” parallax_method_2=\”on\” parallax_3=\”off\” parallax_method_3=\”on\” parallax_4=\”off\” parallax_method_4=\”on\” disabled=\”off\”][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Set callbacks with a client as either any-operator or Agent particular
  • Manual dial mode to see leads before dialing
  • Agents can be logged from anyplace with only a web browser
  • Speedier hang up and dispositioning of calls with one key press (Hotkeys)
  • Determinable Operator Wrap-up time per campaign
  • Create custom call dispositions per campaign
  • Setup custom recycling of leads at specified time interval
  • Setup custom Time Zone limitations for leads

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Setup Answering Machine Detection, sending calls to voicemail, custom greetings, or just drop
  • Mix and match campaigns and lead-lists to fit your needs
  • Setup drop timer with safe-harbor message for FTC compliance
  • Variable drop call rate while dialing presciently for FTC consistence
  • Activate system-wide or per campaign DNC lists restrictions
  • We log all calls, agent activity, and lead activity for various custom generated reports
  • Load Balancing of call across multiple inbound or outbound servers
  • Generate custom real-time and summary reports to stay on top

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=\”row\” global_parent=\”34850\” make_fullwidth=\”off\” use_custom_width=\”off\” width_unit=\”off\” custom_width_px=\”1080px\” custom_width_percent=\”80%\” use_custom_gutter=\”off\” gutter_width=\”3\” custom_padding=\”|15px||15px\” padding_mobile=\”off\” allow_player_pause=\”off\” parallax=\”off\” parallax_method=\”on\” make_equal=\”off\” column_padding_mobile=\”on\” parallax_1=\”off\” parallax_method_1=\”on\” parallax_2=\”off\” parallax_method_2=\”on\” parallax_3=\”off\” parallax_method_3=\”on\” parallax_4=\”off\” parallax_method_4=\”on\” disabled=\”off\”][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Real-time report display
  • 3rd party conferencing (with DTMF )
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Present Callers with estimated hold time, place in line, overflow queues and several other inbound features
  • Route and raking calls to agents via agent\’s Skills-sets
  • Queue Prioritization per campaign and inbound group
  • Single agent call queuing
  • Ability to set user levels and permissions for certain features and campaigns
  • Import leads easily from API or web interface
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Administration via web portal
  • Listen, and coach agents threw manager web interface
  • Custom API available allowing for control of agent call sessions like click to call and …
  • Create new VoIP connections, agent phones, and inbound DID setups threw administration interface

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text admin_label=\”Text\” global_parent=\”34850\” background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\”]

  • Monitor- enter conversations with agents and customers
  • Manage- change the selected queues for an agent on the fly
  • Manage- Create pause Codes for your agents when they are away
  • Give agents the to control to set volume levels and mute themselves when necessary
  • Manage- disable or enable agent\’s ability to view the statuses of other agents on the system
  • Allow agents to view details for calls in queue that the agent is selected to take calls from
  • Allow agents to select and click to take calls in queue from their agent screen
  • Manage- set agent\’s shift enforcement rules by day and time
  • Web application is available in any language

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

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