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Blend your Contact Center
eTollFree provides your business with a fully blended contact center platform. A blended solution seamlessly combines inbound and outbound features, keeping contacts as high as possible. I
BLENDED CONTACT CENTER OVERVIEW
eTollFree’s e-Dialer with automatic blending helps take advantage of your office’s peaks and valleys by adjusting automatically based on call traffic. When traffic is at its peak, outbound agents move to inbound queues on a per-call basis automatically, and during slower periods, inbound agents will switch to outbound calls.
Get Proactive with e-Dialer
Customers’ expectations get higher every day. They want efficient agents, quick service, and effective communication. eTollFree’s e-Dialer impresses callers with relevant and proactive interactions. Give your customers the service they want with a proactive approach and blended interactions.
One Solution for your Contact Center Needs
Unlike other vendors, eTollFree combines both inbound and outbound platforms with seamless transitions between the two. Our blended call center technology eliminates the gap between various inbound and outbound applications and tools. There is no need to toggle back and forth when e-Dialer delivers a unified system straight to your agents’ desk.
FIVE9 BLENDED CONTACT CENTER FEATURES
LEARN MORE ABOUT OUR CTI INTEGRATION SOFTWARE
White Paper: DMG Contact Center Blending Best Practices
Find out about best practices for blended contact centers.