Basic Setup

User Level Restrictions

In this tutorial, we are going to go a bit deeper into what the user levels are for and the importance of the admin interface options.

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How to Set Additional User Settings

This tutorial will be about the additional user settings that you may need to look at in eDialer.

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How to Add Phone Extension

This tutorial will show you how to add a phone extension in eDialer’s administration panel.

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How to Login as Agent

The agent screen is basically an interactive web page where you can receive inbound, outbound, or blended calls.

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Inbound Campaign

DID to Ingroup

How to route a DID or phone number to your ingroup.

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DID to Call Menu

How to route a DID or phone number to your ingroup.

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Setting up Call Menu

https://youtu.be/_TaxxHSZq90Adding videos to your page in Divi is simple using the Video module. The module allows you to embed videos from just about any source, …

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DID to Agent Direct

How to route a DID to a User in eDialer. In eDialer phone system, you can setup a user’s direct phone number. After purchasing your DID or phone number from your etollfree customer portal and routing it to eDialer, you are now ready to setup the DID to the user.

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Outbound Campaign

Setting up Lead Recycle

With Lead Recycle you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign.

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How to Setup Dispo URL

This URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. This is where we setup certain dispo toss or dispo move, crm integration.

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How to Allow Inbound Campaign

How to set up an inbound campaign. Inbound Campaign is a setup for your incoming calls. If you would like to receive incoming calls to e-dialer, then you will need to allow incoming calls to your campaign.

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How to Setup Outbound Call Drop

What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate.

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Other Settings

Agent Time Clock

Agent timesheet in the eDialer phone system.

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How to Setup Zoiper on PC

To setup the softphone for eDialer use, first you have to turn off the webphone from your phone extension.

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Troubleshooting Webphone – No Sound

This video is about the
With timer and check mark but NO SOUND.

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How to Troubleshoot Webphone – Part3

https://youtu.be/BTxQ7AX20Z0 Adding videos to your page in Divi is simple using the Video module. The module allows you to embed videos from just about any …

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