eDialer Video Training & Documentation

eDialer How to Troubleshoot Softphone – Part3

Check your audio settings on the softphone. Make sure it's pointing to the headset you intend to use for eDialer.

Check your audio settings on the softphone. Make sure it’s pointing to the headset you intend to use for eDialer.

Things to remember:

  • When using a softphone, the audio setting is controlled by the softphone app, not eDialer.
  • We recommend using a USB headset when using the eDialer system for better connectivity.
  • Unplug your headset and plug it back on a different USB port just to let windows reinstall the headset’s audio driver.