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eDialer Video Training & Documentation

eDialer Video Trainning & Documentation

DID to Agent Direct

How to route a DID to a User in eDialer. In eDialer phone system, you can setup a user’s direct phone number. After purchasing your DID or phone number from your etollfree customer portal and routing it to eDialer, you are now ready to setup the DID to the user.
  1. From edialer’s administration dashboard, go to inbound. 

  1. Then, DIDs and show DIDs. 

  1. Click Modify, the DID that you just added. 

  1. Look for the field, “DID Route” and choose an agent from the drop down. 

  1. Then go to “User Agent” field. Type in the user ID you would like to assign the DID or phone number to. 

  1. For “User Unavailable Action” you can keep it to voicemail or choose a different routing option from the drop down list. 

  1. Then, click submit to save.