How to Login using a softphone?
This applies to any softphone user either Eyebeam, Xlite, Zoiper or Bria.
Here are the step-by-step instructions on how to login to eDialer using a softphone.
- Open your installed softphone. Wait until the softphone shows its registered.
- Open your Chrome browser. White list your IP address when necessary using eDialer’s Firewall credentials.
- Click agent login
- Type in your Phone and user credentials.
- Choose the campaign.
- Click submit.
- As soon as you click submit, your softphone will ring. It’s important to ANSWER the call and never HANGUP
- Then depending on your user privilege, you may see a pop up box for inbound.