Predictive Dialer Features from eTollFree

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Keep your Agents Wait Time to a Minimum

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On-Screen Caller Info

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CRM Integrations

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Website Leads to Agent's Earpiece in Seconds

All the features you need to supercharge your team.

100% Cloud Based

No need to download and maintain cumbersome software programs. eTollFree runs in the cloud so it's always updated, supported, and ready to go. Check stats on your phone.
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Live Agent Monitoring

Monitor agent performance in real time with Live Agent Monitoring. Access call recordings on demand, listen-in on calls, whisper to an agent, or take over a live call.

Reporting and Analytics

Detailed call logs provide visual and numerical data easily accessible within the dashboard. Track call times and review information gathered during calls.

Three Dialing Modes

Smart dialing with Predictive, Power, and Preview dialing all in one platform. Quickly switch between prospecting and power dialing. Tailor your workflow to meet your needs.
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List Management

Take control of your data. Manage list recycling and set redialing rules to determine which contacts to call and when. Scrub Lists for mobile and Federal Do Not Call numbers.

Call Recording

Maintain quality control and properly train your agents with Call Recording. Recordings are saved in the call logs for 30 days. Exportable to external media.

One-Click Scalability

Quickly add agents so you can meet demand. Cloud based software is ready to scale with your business allowing rapid on-boarding of call agents. All they need is a login.
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Full Control

eTollFree puts you in control of your call center operations. Switch between dialing modes, listen-in on calls, preview dialing, and manage agents all from one dashboard.

Start your free demo today.

Handle 30x More Calls

99.99% Uptime

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Crystal Clear Call Quality

Three Dialing Modes

Predictive Dialer

Move your team through large call lists with ease. Our predictive dialer uses advanced algorithms to throttle call delivery, finding the most efficient speed for your telemarketers. The system has the capability of 30-channels per line to ensure zero agent downtime. Let artificial intelligence work for you so you can focus on running your business.

Preview Dialer

When it's time to focus on particular leads and target them with intent, our preview dialer provides lead information in a popup, giving agents the data they need to succeed. Agents click to call leads and the dialer only calls the selected lead. This option provides manual control of the dialing platform so agents can execute targeted campaigns.

Power Dialer

To go through large lists and maximize the call volume of each team member. 30-channels are available per agent to connect them to a live call every time. Dialer shuts off during calls to avoid missed opportunities. Select your speed and the dialer pushes out on those channels, so you have full control of call volume.

Built for businesses looking for the competitive edge.

In today’s competitive environment you need to find ways to do more with less and in less time. eTollFree’s Virtual Call Center Platform provides your agents with the best technology at their fingertips. Give them the tools they need so they can go out into the marketplace and beat your competitor. Built on the fastest platform available, with a fully featured web phone and predictive dialing technology, our product is helping businesses win more business.

System-wide Features

  • Works as both outbound and inbound call center software
  • Call customers from a web interface with our virtual call center software, no need to download softphone or 3rd Party software
  • Show a custom script for the Agent with fields from lead information like name, address, etc.
  • Set a campaign to auto-dial and send live calls to ready Agents
  • Dial predictively in a campaign with many dialing calculations
  • Run multiple campaigns with multiple Agents
  • Exchange calls and client information between the Agent and closer/verifier
  • Open a custom site page with client information from the call
  • Autodial campaigns and send calls to IVR before sending to Agents with custom auto dialer software
  • Pause and Park customers with custom on-hold music
  • Dial clients with a pre-recorded message
  • Send a dropped call to a phone message box, line, or expansion per campaign if no Agent is accessible
  • Set outbound Caller ID per campaign or per list
  • Accept inbound calls while creating a lead list by Caller ID
  • Work as an ACD for inbound and frontier/nearer check calls
  • Take both inbound and outbound calls while in blended campaigns
  • Start and stop recordings at any time with custom recording settings
  • Set campaigns to consequently record all calls
  • Set campaigns to call leads main, alternate, and third alternate numbers if available
  • Autodial unlimited alternate numbers for your leads
  • Set callbacks with a client as either any-operator or Agent particular
  • Manual dial mode to see leads before dialing
  • Agents can be logged from any place with only a web browser
  • Speedier hang up and dispositioning of calls with one key press (Hotkeys)
  • Determinable Operator Wrap-up time per campaign
  • Create custom call dispositions per campaign
  • Setup custom recycling of leads at specified time interval
  • Setup custom Time Zone limitations for leads
  • Setup Answering Machine Detection, sending calls to voicemail, custom greetings, or just drop
  • Mix and match campaigns and lead-lists to fit your needs
  • Setup drop timer with safe-harbor message for FTC compliance
  • Variable drop call rate while dialing presciently for FTC consistence
  • Activate system-wide or per campaign DNC lists restrictions
  • We log all calls, agent activity, and lead activity for various custom generated reports
  • Load Balancing of call across multiple inbound or outbound servers
  • Generate custom real-time and summary reports to stay on top
  • Real-time report display
  • 3rd party conferencing (with DTMF )
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Present Callers with estimated hold time, place in line, overflow queues and several other inbound features
  • Route and raking calls to agents via agent’s Skills-sets
  • Queue Prioritization per campaign and inbound group
  • Single agent call queuing
  • Ability to set user levels and permissions for certain features and campaigns
  • Import leads easily from API or web interface
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Administration via web portal
  • Listen, and coach agents threw manager web interface
  • Custom API available allowing for control of agent call sessions like click to call and …
  • Create new VoIP connections, agent phones, and inbound DID setups through administration interface
  • Monitor- enter conversations with agents and customers
  • Manage- change the selected queues for an agent on the fly
  • Manage- Create pause Codes for your agents when they are away
  • Give agents the to control to set volume levels and mute themselves when necessary
  • Disable or enable agent’s ability to view the statuses of other agents on the system
  • Allow agents to view details for calls in queue that the agent is selected to take calls from
  • Allow agents to select and click to take calls in queue from their agent screen
  • Manage- set agent’s shift enforcement rules by day and time
  • Web application is available in any language

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