Predictive Dialer Features

N

Keep your Agents Wait Time to a Minimum

N

On-Screen Caller Info

N

CRM Integrations

N

Website Leads to Agent's Earpiece in Seconds

System-wide Features

  • Call customers from a web interface, no need to download softphone or 3rd Party software
  • Show a custom script for the Agent with fields from lead information like name, address, etc.
  • Set a campaign to auto-dial and send live calls to ready Agents
  • Dial predictively in a campaign with many dialing calculation
  • Run multiple campaigns with multiple agents
  • Exchange calls and client information between Agent and closer/verifier
  • Open a custom site page with client information from the call
  • Autodial campaigns and send calls to IVR before sending to Agents
  • Pause and Park customers with custom on-hold music
  • Dial clients with a pre-recorded message
  • Send a dropped call to a phone message box, line or expansion per campaign if no Agent is accessible
  • Set outbound Caller ID per campaign or per list
  • Accept inbound calls while creating a lead list by Caller ID
  • Work as an ACD for inbound and frontier/nearer check calls
  • Take both inbound and outbound calls while in blended campaigns
  • Start and stop recordings at any time with custom recording settings
  • Set campaigns to consequently record all calls
  • Set campaigns to call leads main, alternate, and third alternate numbers if available
  • Autodial unlimited alternate numbers for your leads
  • Set callbacks with a client as either any-operator or Agent particular
  • Manual dial mode to see leads before dialing
  • Agents can be logged from anyplace with only a web browser
  • Speedier hang up and dispositioning of calls with one key press (Hotkeys)
  • Determinable Operator Wrap-up time per campaign
  • Create custom call dispositions per campaign
  • Setup custom recycling of leads at specified time interval
  • Setup custom Time Zone limitations for leads
  • Setup Answering Machine Detection, sending calls to voicemail, custom greetings, or just drop
  • Mix and match campaigns and lead-lists to fit your needs
  • Setup drop timer with safe-harbor message for FTC compliance
  • Variable drop call rate while dialing presciently for FTC consistence
  • Activate system-wide or per campaign DNC lists restrictions
  • We log all calls, agent activity, and lead activity for various custom generated reports
  • Load Balancing of call across multiple inbound or outbound servers
  • Generate custom real-time and summary reports to stay on top
  • Real-time report display
  • 3rd party conferencing (with DTMF )
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Present Callers with estimated hold time, place in line, overflow queues and several other inbound features
  • Route and raking calls to agents via agent's Skills-sets
  • Queue Prioritization per campaign and inbound group
  • Single agent call queuing
  • Ability to set user levels and permissions for certain features and campaigns
  • Import leads easily from API or web interface
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Administration via web portal
  • Listen, and coach agents threw manager web interface
  • Custom API available allowing for control of agent call sessions like click to call and ...
  • Create new VoIP connections, agent phones, and inbound DID setups threw administration interface
  • Monitor- enter conversations with agents and customers
  • Manage- change the selected queues for an agent on the fly
  • Manage- Create pause Codes for your agents when they are away
  • Give agents the to control to set volume levels and mute themselves when necessary
  • Manage- disable or enable agent's ability to view the statuses of other agents on the system
  • Allow agents to view details for calls in queue that the agent is selected to take calls from
  • Allow agents to select and click to take calls in queue from their agent screen
  • Manage- set agent's shift enforcement rules by day and time
  • Web application is available in any language

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