Every business needs to rely on every resource they can that will help them in some way to scale up their business. One such resource is VOIP.
What is VoIP?
VoIP stands for voice over internet protocol. Simply put it is a telephone service that is used via the internet. More businesses now realize that there are some important benefits to using this service.
Every business needs to focus on their productivity. A state of the art communication service can enhance this, and that is the category that VoIP fits into. Many businesses have staff that are on the go. With access to VoIP, these employees have access to constant communication with clients and co-workers. With the ability of VoIP to be able to connect co-workers over one network, this includes being able to have video conferences and utilize shared screens. Time is used much more effectively with the VoIP service.
Employees can become much more organized. If they are not available to take a call, they don’t have to remember to do a callback. By having voicemail sent directly to the employee’s email, they have a virtual paper trail that allows them to track their calls as well as store the data relating to it.
It is not always cost-effective or convenient to have employees attend conferences. With VoIP, there is no need for this. Video conferencing is quick and easy, and employees can participate remotely.
Another important aspect is the quality of the calls with VoIP. Users don’t have to be worried about being out of range or having weak signals. There are no concerns about keeping the cell phones charged with the worry of missing calls.
Landlines for business are extremely expensive, and the same applies to cell phones. VoIP helps to reduce these costs for the business. The system operates on the cloud, so there is no need for traditional equipment such as multiple phones and extensive wiring.
Extra Benefits at Minimal Costs
It is standard practice for telephone companies to add additional costs on for every feature that they offer. VoIP not only has the standard features but many more at no cost or very little. With a VoIP system business owners can opt-in for additional add ons such as:
- Instant messaging
- Missed alert
- Video conferencing
- Virtual Receptionist
- Call recording
- Call forwarding
- Music while on hold
- Voicemail to email
Then on top of this is the security features that come with VoIP being much safer compared to traditional telephone connections.
The convenience that VoIP brings is just an added service. It is a portable system that easily allows for the transferring of calls, and users can make use of the status system that lets callers know if the user is available for calls. Important messages for callers can be programmed into the system so callers can be constantly kept up to date.
While there are many key factors that are addressed with the VoIP, the most important ones for businesses are productivity, cost savings and convenience. All for a fraction of the cost that comes with traditional business phone programs.