How to Setup Outbound Call Drop

What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate.

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How to Setup Webform

What is the web form for in eDialer? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.

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How to Setup Pause Codes

What is a Pause Code? A pause code is the pop up box that the user sees in the eDialer agent interface whenever the user hits the pause button.

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