How to set up the routing for dropped outbound calls. What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate. This setting is only applied for outbound dialed calls.
What is the webform? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.
What is a Pause Code? A pause code is the pop-up box that the user sees in the ViciDial agent interface whenever the user hits the pause button.
This is how to setup the Alt or alternate Phone Dial. If you have a 2nd phone number in your leads, you can include the 2nd number in your ViciDial calling list.
How to setup 2-3 number dialing in the ViciDial system. With ViciDial’s alt or alternate phone dialing system, you will be able to dial 2-3 numbers tied to a lead.
These are the D1 to D5 buttons that you see in the Agent Interface.
This tutorial will be about how to setup CID local presence also known as AC-CID for a campaign.
This allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. This can be set to have a single or multiple CID for every areacode.
These are the D1 to D5 buttons that you see in the Agent Interface.
A transfer preset setup can be useful if you need to add more than 5 transfer numbers or you need to add a name code for each of your transfer numbers.
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