Initial Ingroup Setup

I will walk you through the 2nd part tutorial in setting up incoming calls. This will be about how to set up an ingroup. An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings....

Adding DID Route

This is the third and final step of setting up your incoming calls. I will walk you through how to add a DID and Routing Setup in Vicidial phone system. After purchasing a number from your number search page in e-tollfree, you will need to route the DID or phone...

How to do Quick Call Transfers

From the welcome page, click Agent Login.  Type in your Phone and user credentials.  Choose the campaign from the dropdown.  Then, click submit.  If the campaign dropdown is not showing any campaign options, click reset campaign list.  If your eDialer is set to...

Ingroup Setup

Just like the eDialer’s campaign settings, the ingroup handles the incoming call settings. Okay, let’s get started. Login to the eDialer’s administration dashboard.  Then, go to inbound, in-groups.  Choose “add a new in-group”.  Add an ingroup ID. This should be a 2...

Adding DID & Route

This is the third and final step of setting up your incoming calls on how to add a DID and Routing Setup in eDialer phone system. After purchasing a number from your number search page in e-tollfree, you will need to route the DID or phone number to PBX, then to your...