Sarah Dista

VoIP Phone Numbers Explained

First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from

DID to Agent Direct

How to route a DID to a User in eDialer. In eDialer phone system, you can setup a user’s direct phone number. After purchasing your DID or phone number from your etollfree customer portal and routing it to eDialer, you are now ready to setup the DID to the user.

Export Leads Report

How to Export Leads Report in eDialer phone system. This calling report is almost similar to the previous tutorial about the export calls report. The only main difference is, this report will pull up the data that are purely outbound and agent dispositioned calls.