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DID to Agent Direct

From edialer’s administration dashboard, go to inbound.  Then, DIDs and show DIDs.  Click Modify, the DID that you just added.  Look for the field, “DID Route” and choose an agent from the drop down.  Then go to “User Agent” field. Type in the user ID you would like...

Setting up Call Menu

Let’s get started! Go to your eDialer administration dashboard. Then, inbound, call menus and add a new call menu. Type in the Menu ID, and Menu name, you would like to use.  Then, click Submit. Upload the voice prompt you would like to use, for the call menu in the...

How to Monitor Calls in Real Time

Let’s get started. Login to your eDialer admin dashboard.  Go to Reports and Real-time report.  Now, click the real-time report submenu.  This is the best page to go if you would like to monitor your agents real time.  First, set the refresh rate to 4 seconds. If you...

Export Calls Report

Let’s get started. From the eDialer admin dashboard, go to reports, then calling reports and export calls report.  The data that you will be able to download in this report includes the call disposition modifications made by a user on both admin and agent interface....

Export Leads Report

If a manager or dialer administrator changed the status of a certain lead from the admin panel, this lead will not be included in the export lead report data. Let’s get started. From the eDialer admin dashboard, go to reports, calling reports and export leads report. ...