Ways To Improve Customer Engagement Having difficulty fostering client engagement with your brand? We\’re with you. Numerous firms struggle to increase consumer involvement, but the good news is that there are basic methods to do it. In this blog article, we will offer you with five suggestions that you can implement immediately to enhance client […]
5 Reasons How AI Can Improve the Contact Center
5 Reasons How AI Can Improve the Contact Center You\’re probably always looking for methods to boost production and efficiency plus enhance client\’s experience if you run a contact center. Fortunately, artificial intelligence (AI) can support these two issues and more! The following list outlines five ways AI might enhance your contact center: Enhanced Efficiency: […]
Initial Ingroup Setup
An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings.
Adding DID Route
How to add a DID and Routing Setup in Vicidial phone system.
How to do Quick Call Transfers
How to transfer a call from the eDialer’s agent interface.
Ingroup Setup
This is the 2nd part tutorial in setting up incoming calls. An ingroup is an essential setup for your incoming calls.
Adding DID & Route
How to add a DID and Routing Setup in eDialer phone system.
How to Setup Ingroup Welcome Message
how to set up a welcome message in the eDialer phone system. This tutorial will be for the initial message that plays on an incoming IVR setup.
How to Setup Hold Music
How to set up hold music in eDialer phone system. The hold music can be applicable for outbound campaign’s hold option, and in-group’s hold music.
DID to Ingroup
How to route a DID or phone number to your ingroup.
