Call Center Communications
Because our Management Team at eTollFree comes from the Telecom Industry, we have developed a turn key Call Center Solution with CLEC / Reseller in mind. It is cost effective, scalable and provides real time management functionality. It can supplement or replace your existing PBX depending on what functionality is needed and what makes sense moving forward.
VoIP PBX
eTollFree’s VoIP PBX has all the functionality of a state of the art PBX. It comes complete with soft phones or can be used with your existing phones. It also has all of the traditional class five features like call waiting, caller ID, 3 way calling and much, much more. In addition, it has VoIP features that most traditional phone systems don’t have. Your end users can retrieve voice mail messages in their desk top email or cellular phone. That’s just the beginning. Managing communications between field personnel and the home office or between multiple locations is easy and costs a fraction of what traditional telephony would cost because all calls go over the internet at just pennies per call.
800 Service
eTollFree’s 800 service is both inexpensive and flexible. Your 800 numbers are free. You pay only for the LD traffic at low, low rates. Need special forwarding arrangements to handle over flow or after hour calling? No problem. We can customize whatever routing arrangement you require and won’t make you wait for every little change like many traditional providers just because you’re a small business!
Automatic Call Distribution
eTollFree provides a turnkey ACD functionality. We will provide your 800 service numbers, set up your ACD Queues and provide you with agent logins. But that’s not all. eTollFree has a feature rich Call Management System that allows you to manage your call center in real time by seeing how many calls are in your queue and the status of every call waiting and being answered. You can manage to traditional call center metrics like: Average Speed of Answer · Average Wait Time · Average Call Duration · Calls Answered by Rep · Call Abandonment · Call transfer statistics · Rep Availability · Rep Efficiency · And much more!
Professional Recording
In addition to a powerful ACD, flexible call routing, free 800 numbers, low cost long distance, and a robust Call Management Reporting System, eTollFree offers professional bilingual recording services which are needed for your queue greeting and on hold marketing messages. These messages are recorded in a studio by English and Spanish speaking talents that will give your business the professional sound of a large company.
Bilingual Reps
If you are just starting out or just breaking into the Hispanic Market, eTollFree offers bilingual sales, customer service, collections and repair service representatives through a sister company using your VOIP Phone System. This allows you to manage your remote staff through the real time monitoring capability of eTollFree’s Call Management Reporting System. The cost of this custom solution will be less than if you hired your own staff yet you won’t sacrifice control or quality!
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